you can ask us to step in and help

[1aiden]

Wanting to get the "Help" from ebay for a return and I keep seeing that statement "you can ask us to step in and help" but after a couple of hours of searching thru ebay and google there is no Help.  And yes I have followed these directions:

How to ask us to step in

If you and the seller aren't able to come to a resolution, ask us to step in by finding the item in your Purchase history, choosing See return details, and then selecting Ask eBay to step in.

The Return Details page does not have a button "Ask ebay to step in".  The floating help button has no such information either.  Where oh where have you gone.  At least with Amazon it is clear and easy to get return help.

[missjen831]

That button will appear 3 full business days after you opened the request. If eBay says you can ask them to step in if you and the seller can’t work things out by 4/27 for example, you can ask eBay to step in starting on 4/28. 

[johnsmith04shop]

I asked ebay to step in to help on a damaged item return issue I asked the buyer what was damaged could they send me a pic and the buyer never responded so I asked ebay to step in to help and ebay gave the buyer the $600 they payed for the item and let the buyer keep the $600 item

[mam98031]

Well yours was a little more complicated than that.

[hafoster]

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@johnsmith04shop wrote:
 
I asked ebay to step in to help and ebay gave the buyer the $600 they payed for the item and let the buyer keep the $600 item

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eBay gayve 600$ too the byer --

wile lyfted the hole, and let @johnsmith04shop khept you're 600$.

eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund without any impact to you.

This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.

You still owe the FVF on your invoice, because eBay curtsied the buyer.

[kaelykat]

Did you open the case first? Did you not receive the item or was it not as described?

Here is what you do in either caase:

For item not received First, message the seller and ask if something is wrong. Be polite! If the seller ignores you or doesn't give a good answer. Then move on to eBay's help.

If your item did not arrive by the last delivery date listed, go to the Resolution Center and pick I didn't get it. Follow the instructions there to get a refund.

If the item was not as described go to the Resolution Center and pick I receved an item that does not match the seller's description. Follow the direction to return the item and get your money back.

There is a link to the Resolution Center on the bottom of every page on EBay.

Once you have opened your case, the seloler will have three days to answer. If they don't, then you can pick ask eBay to step in right in the return case. Make sure you check the case every day and do NOT close the case for ANY reason until you have your money back.

Hope this helps!

[freeshipusa1]

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@hafoster wrote:

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@johnsmith04shop wrote:
 
I asked ebay to step in to help and ebay gave the buyer the $600 they payed for the item and let the buyer keep the $600 item

---

eBay gayve 600$ too the byer --

wile lyfted the hole, and let @johnsmith04shop khept you're 600$.

eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund without any impact to you.

This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.

You still owe the FVF on your invoice, because eBay curtsied the buyer.

---

there is  a separate thread on this issue,if Ebay has refunded buyer out of its own pocket,then why is the seller still carping about losing?

This is rare,that Ebay will refund $600 out of its own pocket

[freeshipusa1]

why is Ebay so nice?

[mam98031]

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@freeshipusa1 wrote:

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@hafoster wrote:

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@johnsmith04shop wrote:
 
I asked ebay to step in to help and ebay gave the buyer the $600 they payed for the item and let the buyer keep the $600 item

---

eBay gayve 600$ too the byer --

wile lyfted the hole, and let @johnsmith04shop khept you're 600$.

eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund without any impact to you.

This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.

You still owe the FVF on your invoice, because eBay curtsied the buyer.

---

there is  a separate thread on this issue,if Ebay has refunded buyer out of its own pocket,then why is the seller still carping about losing?

This is rare,that Ebay will refund $600 out of its own pocket

---

Because the seller misunderstood as you misunderstood.  It isn't anything more than that.  Just a simple misunderstanding.

On the other thread the OP shipped using GSP.  Since the buyer claimed it was damaged in shipment, part of the GSP is that Ebay will cover the claim.  So they did and it did not count against the seller and they were NOT require to refund the buyer.  The seller is NOT out ANY money.  It simply is part of the GS program.

[casey768]

GSP insurance policy paid

[missjen831]

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@casey768 wrote:
GSP insurance policy paid

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Nope 

[1aiden]

Thanks for the reply; the text by ebay for returns was not clear to me. In my case the seller refused to accept return on the 1st day, so I was already going for the next step. I'm not sure what happened (i'm assuming they looked at there original ad) but they accepted the return.