Shipping

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I'm seller, How to refund shipping cost to me if I didn't ship the item?

I'm seller, How to refund shipping cost to me if I didn't ship the item?I have cancelled the order after pay shipping cost and mark as shippedI sent a refund to the buyerBut I can't see the way to refund the shipping cost to me.\\How can i do it? Tha...

PACKAGE NEVER RECEIVED

I ordered a purse which is supposed to be delivered from Japan. I received a form from the USPS that they needed a confirmation signature. My Husband went to the USPS to retrieve the package and was told that the package was delivered. I never receiv...

Resolved! Returns to an amazon drop shipper

Hi guysFor the first time in 18 years I need to return something.I ordered it here on ebay but it came from amazon prime with a gift label in the box.The keyboard doesnt work so I asked to exchange it. They sent me a message with this link to print a...

Opened request too early

am new to the forums and not sure how to really use them. Here is my issue:i opened a return request before my item arrived, I’ve never had to open a return request before so I am new to this.my item was supposed to arrive 3 days ago (the 5th) and th...

Unable to print return shipping label

I clicked on "Print Shipping Label" button on email from ebay to return an item back to the seller, but it keeps taking me to a page that states "This return is complete" and will not let me view shipping label or print it. The only option on that pa...

Print Shipping Label doesn't work? It keeps leading to UPS

I am trying to print USPS shipping label which I usually do. Today it keeps leading me to the page where it says I need to sign up for UPS. What in the heck is going on?

Buyer returns an item after 60 days

It has been almost 60 days and I just received an item back from a buyer. They shipped the item on their own without a return label. I told them I accept returns but that was when the product was still in the 2 week window. How do I process a refund?...

I need to Rant -EBAY GERMANY

It's been a hell of a weekend.Regular buyer in Germany spent over £300 on multi-buys in December which were sent to her Royal Mail tracked and signed in 2 parcels. The German couriers GLS delivered said parcels on 11th and 13th December respectively....

Shipped item, buyer claims to not have recieved it, threw away tracking number

So on December 19th I purchased a label from our local post office for $16 for 2 pairs of cleats I was shipping off to California. Fast forward 14 days and the buyer claims to have never recieved the parcel. By this time I had already recieved paymen...

Shipping a phone to Sri Lanka? Winning bid on a US-only auction was from Sri Lanka.

What do I have to know to ship a third-gen iphone to Sri Lanka? My auction was for US bidders only, but someone in Sri Lanka bid early and won. I expect when they learn the shipping cost, they will end up bailing, which is very frustrating because I ...

Buyer says not delivered USPS says delivered.

Tracking data says the package was delivered on 1-6-2018. Customer says via eBay message, on 1-7-2018 'not received'.I copy/paste sent the buyer all the tracking day to day entries.I added the buyer to our prohibited buyers list.What should I do, and...

Resolved! Proper etiquette for item arriving damaged

Hello. I received an item from Epacket delivery China severely damaged. The box was crushed and looks like it got drug underneath something so bad that the package was partially ripped open. I contacted the seller immediately to let him know and even...

With a "correct label", delivery to a very wrong address:

I am having a problem with delivery from the USPS. The problem lies with eBay labels or the USPS. I sold two items on 2 different days to 2 different people in 2 different states. I mailed them First Class with tracking using the eBay postage system....

Confusion with return label

Can someone confirm to me how the ebay return labels work? I just did a return on an item over 2.1kg and noticed that ebay only charged me £3 something. Now I'm starting to believe they have sent a return label for parcels up to 2kg. Am I now going t...

Computer arrived damage ?

Hi I have some problem with buyer who buy from me computer. Pc was in very good and working condition before sent. Also been 3-4 times rolling in bubblewrap & styrofoam on sides,top and bottom & double wall box. I never had a problem like that before...