Even though I am a top-rated seller I still lost much money because I encountered scammers, and eBay made the wrong, not serious decisions. Many live agents don't know the detailed policy. For example, they even don't know "
Once an item has been forwarded by the US shipping center, sellers won't be responsible for refunding a buyer who claims an item isn't received or a package is damaged in transit". And many buyers are familiar with using buyer protection policy to fraud our sellers. Furthermore, eBay CS is not serious to make a fair judgment because every live agent will do different decisions according to their personal opinion. For example, an agent said the package is in transit, just delays in a few days, and let the buyer wait at least 10 days. However, another agent directly refunds full money to the buyer when the buyer opens a claim an item isn't received.
The most ridiculous incident is a supervisor of the appealing team who did a final decision in my favor, but after 10 days another agent said they couldn't refund the money to me, no reason, no explanation. I was really disappointed.
