two tracking numbers put on one item in error. How can I void out one

[pattie_cake071953]

There were two tracking numbers put on one item in error. How can I void out one of them so I’m not charged twice?

[mtgraves7984]

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@pattie_cake071953 wrote:

There were two tracking numbers put on one item in error. How can I void out one of them so I’m not charged twice?

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@pattie_cake071953 

You make it sound as if you bought two shipping labels. Affix one to the package to mail, go to Seller Hub/Orders/Labels, find the label with the tracking number you won't use. Beside that label, tick the drop-down menu and 'Void' the label. Confirm, submit. Know that it takes about 3 weeks to see the refund for the label.

[pattie_cake071953]

I believe the item was listed twice without me knowing it.  Plus I must of made two shipping labels because it does show two different numbers, but I also see duplicate orders (2).  If I delete one of the listed orders (which has two shipping #'s) then,  the one order that remains I think will also be voided.  Not sure.  I don't want to try it since the package has already gone out.  Any other thoughts ?

[pattie_cake071953]

It shows up as a multiple shipment when it's not.