Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Payment Returned to Buyer without Proof of Issue!

I sold a piece of software with the product ID and DVD to a buyer. The buyer claimed it didn't work (it did) but would not send me any proof that they were having an issue such as a screenshot. eBay promptly returned their $75 and the buyer never sen...

Shipping weight

If a package weighs 11.1, 11.2 or 11.3 ounces, what do I enter the weight as when shipping it through ebay? Since it doesn't allow you to specify by less than an ounce, can you just round it off to the nearest ounce, if it is slightly less than the a...

USPS approved my damaged claim

I was surprised by both the fact that they approved it and the turnaround time. How is payment made? Check mailed? I'm a little concerned about who they will send the money to. The claim was filed by me, the seller, on a return item. The buyer sent m...

Resolved! Can't find buyer's email address to send PayPal invoice...item RTS due to address; need to reship

I sold an item to a buyer and got an email yesterday saying the item was being returned to me because the address was wrong. Buyer says only problem with address was that there was a "North" in the Street name, but if I re-ship without that, it shoul...

Shipping labels are not printing due to an ebay's error message

Shipping Labels can't be bought or printed due to a (red) error message. It's not my computers or smartphone/ebay app, it's eBay's system itself. This has been going on for over three hours based on when I needed to print labels. This really needs to...

News flash!

You will get a defect if you appeal a return YOU accepted!

Received item damaged - hugely disappointed

Hi all, After a day of trying to think this through I've decided to come here for any insight and help from people who may have gone through the same situation as I or have been on the other end of the issue. I won a bid for a pricey, collectible ant...

How is this possible (Deals with shipping costs)

I have a few cases of Sopako MRE's (Meal, Ready to Eat) that I thought about selling. Checked the ones that have already been sold and some of them were selling for as low as $35.00 (One sold for $14 plus $20 shipping). I took the case to my local po...

returns

Hello! I have never done anything like this but I am very frustrated. I am a faithful buyer of ebay for many years. So I am hoping you sellers can take better care of us buyers and go to bat for us. I couldn't get an item return back to seller in tim...

A weird thing happened

I haven't been shipping much but I had a sale a few weeks ago. I put it in a priority box that is basically the same size as a medium flat rate box. I thought I checked carefully that it wasn't a medium flat rate box. A few weeks go by and I get a ch...

Resolved! Buyer never shipped item back after starting a return request.

I got a request for a return on 3/21/18 and buyer never returned item and I had forgotten about it until I got an email from Ebay the other day, asking if the item had been returned. There was a message in the return saying they might close the retur...

One item damaged out of set. What to do now?

Sorry if this is a duplicate question, I seem to have a disconnect between desktop and ipad when posting, and I can't find the original question. I hope someone can help me think through this logically, as I’m pretty upset right now. In an example of...

wanted to pay but eBay said the item did not ship to my country - whilst my country is listed

HelloI just won an auction for a stuff for 74 GBP, the ad on ebay said the seller will do international shipping and the cost of shipping is 28.16 GBP. now when I clicked "pay now" the page said that the item did not ship to my country and I should a...

Parcel vs Retail prices

I attempted to print a shipping label today and the dimensions are 20 x 17 x 9 and the weight 3 lb 6 oz and parcel is $42 when retail is $19 and no discount is being added at all. I called eBay and USPS. USPS took my dimensions and weight and calcula...

return issue

I buyer requested a return on a laptop because the webcam did not work. I accepted. I had never used the webcam so was unaware that it didn't work. My bad. Return accepted and paid for the return shipping. I receive it today. I see the packaging and ...