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shipping preferences not working

I have had numerous customers complain that when they attempt to buy my stickers, they get a message saying that I don't ship to their state. I have always shipped to all 50 states, I never changed anything. In addition, my sales of stickers have gone waaay down, to almost nothing. I have tried contacting ebay, of course that leads to no where.

Message 1 of 6
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5 REPLIES 5

shipping preferences not working

@knucklehead_parts_depot 

 

Some listings I saw said shipping not specified. That means shipping is not set properly on those listings. 

Message 2 of 6
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shipping preferences not working

Maybe buyers are looking for legit stickers, not some that sellers are printing up.

Have a great day.
Message 3 of 6
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shipping preferences not working

eBay's message to potential buyers saying that you don't ship to their state is awkwardly worded.  What it means is that you have not specified the method by which it will get to their state - in your case, often USPS /eBay standard envelope.

So, check and revise your shipping preferences on your listings.  Then get back to those thwarted customers and suggest that they try buying again.

Message 4 of 6
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shipping preferences not working

Either weight or dimensions or both need to be adjusted @knucklehead_parts_depot because they exceed the limits for the shipping service. If weight/dim are correct then the shipping service needs to be changed.

Message 5 of 6
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shipping preferences not working

is that supposed to be helpful??

Message 6 of 6
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