mam98031 • Volunteer Community Member • Buyer/Seller since 1999
There is something else going on here. I'm not sure what, but something else. This is NOT because the seller is from China and using a drop shipper here in the US.
Ebay does NOT ask the buyer to pay for shipping on a SNAD request. On this type of Request it is an Ebay rule that the seller is to pay for return shipping. So either you accidentally opened the request for return as a Buyer's Remorse Return or you have misunderstood something.
If you have a SNAD opened in Ebay, then you do not need to be communicating with your seller inside of Ebay. Just wait for the seller to respond to the SNAD. If your seller doesn't have the return label issued to you in 3 days, you can escalate the Request to a claim and Ebay will send you a return label at the Seller's expense so that you can return the item for refund.
If you have some communications that are written in Chinese that you want to read, go to Google, type in Translate and a form will come up where you can copy the text of the message in and it will auto translate it for you.
You Do NOT have to ship the item back to China. You do NOT have to pay return shipping. Just work within the Request for return you opened and stop trying to communicate with your seller via email. I think they are just confusing you. All the information you need is on the Request for Return you opened. Look at it carefully.
You appear to be making this more complicated than it needs to be. You do NOT decide where they item gets shipped back to and you are making some assumptions that are not true about drop shipping. This really is an easy process if you just follow the instructions and explanations you will see on the Request for Return and don't complicate things by emails with the seller which are clearly confusing the issues.
The return system changed dramatically in October of 2017. Inside the Request for Return, you do not have the option to communicate with your trading partner. So any emails that are happening in this situation are happening outside the Request for Return.
Sellers can have a different return to address. Like some mega sellers could have a special return center to process those items. So Ebay does allow a seller to have multiple return addresses. In this particular case, if the seller wants it back in China, they can do that. But it is important to remember that on a SNAD, the seller pays return shipping, so the Seller should be providing a return label. It is however doubtful that the seller would want to do this as it is quite expensive. And for a dropshipper, it doesn't make any sense because then the seller would have to ship it back to the USA to the company they used as a dropshipper to get their refund on the product.
I believe it to be true that Ebay can't send the label to the buyer IF the seller is having it shipped back to China because Ebay isn't qualified to fill out the customs forms for the seller. But it makes no sense at all that the seller would have the item shipped back to China. So I think there is something here that we are not aware of or is not being described accurately by the OP.
If the claim has been opened for 3+ days, it would be easiest for the buyer just to escalate the claim so that Ebay steps in. Certainly the buyer could call Ebay, but it really isn't necessary, just use the tools offered in the Return System.
@kaelykat wrote:You got an item that was not as described. You have 30 days to open an item not as described case with eBay. The seller is tryhing to get you to not open a case in time.
Open a case NOW. Go to the Resolution Center and pick I received an item that does not match the seller's description. Follow the directions to return the item and/or get your money back. The seller will have to pay return shipping. Do not accept a replacement, just a refund.
There is a link to the Resolution Center on the bottom of every page on EBay. Make sure once you open a case not to close it for ANY reason until you have your refund. Also keep up with the case and have eBay step in when the option becomes available (usually 3 days). Do NOT let the case time out.
You are covered, and if you follow these directions you will not lose your money.The seller is hoping you don't know this and won't ask. Good for you that you did!
EXCELLENT advice.
I received a defective headset am fm type. It does not work at all, so I opened a request for return because it is defective. This case that is now open does not allow me to open another case at the same time.
Yes, that is correct. You can only have one claim per transaction. Why would you need to open another one? What are you trying to accomplish?
Ebay is waiting until the 9 of this month for me return the headset and notify the seller that I have.
What? This is not how this is handled normally by Ebay. I'm at a loss to tell you why as I've never seen or heard of anything like this before. Are you sure you are understanding what the Request for Return screen is telling you.
You filed the Request for return as a defective item, so that makes it a SNAD or INAD depending on what you want to call it. They both mean the same thing. On all SNADs the seller has to pay for return shipping. Yes you have a certain amount of time to get it in the mail, that would be correct. Using the label Ebay should have provided you for the return.
The return address on the sellers page is in Chinese. I cant read it. I had to make 4 email requests to the seller to get him to answer.
I explained this and more in earlier posts. Just go to Google, type in Translator, hit enter and a transalation box will show up. Copy the text in from what you are trying to read and then it will translate it into English. This is really easy to do. You don't need to keep emailing your seller. You are just adding confusion for yourself by doing this.
When he did yesterday, he gave me an address in China written in english. I won't send it to china because his return request is still in Chinese and there is nothing in the ebay system that connects with the Chinese address he sent.
As explained in earlier postings, your seller can not make you return it to China at your expense. They can't make you mail it anywhere at your expense. It is their responsibility to cover your return shipping. Are you reading the posts on this thread. You have me and other trying to help you, but it does not seem you are reading what we are typing out for you.
To make matters worse, the seller sent me another return address tonight that is different than the one in Chiina.
Sending you an address is not the same as providing you a label. Just get off this merry go round you are on with this seller and call Ebay tomorrow. The SELLER should be providing you a return label. You should not care where the item ships back to, the point is to have the seller pay the return shipping.
This address is in indiana here in the states. But he does not have this second address change on his ebay return address page. That address is still in Chinese.
Again, CALL EBAY! You are NOT responsible for return shipping.
Ebay sent me an email through their system telling me that the seller cannot send a prepaid shipping label. Ebay is waiting for me to return the headset and notify the seller that it is in the mail.
That does not make any sense. It is EBAY's policy that the seller pay for return shipping.
So from ebay's perspective, I'm just haven't acted yet in returning the headset.
I'm not sure about that. I think there is some misunderstandings going on here.
Now the time to do this runs out on the 9th this month. So I have to call eaby about this. By the way, I have so far not been given an option to escellate this by turning it over to the resolution people at Ebay. It's been about 5 days since I first open a request for return, which the seller accepted.
All I can say is you really need to call Ebay.
Long story short. I just have to get on the phone and call them because I'm aftraid this will time out
on the 9th if I don't, I'll lose my money. Ebay is not easy to deal with.
It appears to me you have complicated this process with all the emails with the seller. I don't know if it is Ebay or something else at play here, but some of what you state doesn't make any sense to me.
I'm glad you called. I don't know why they are making you wait 48 hours, but I'm glad you called.
They may figure this out for you and fix it, but typically they can do that while you are on the phone with them, so if you don't hear anything in 48 hours, call again. This time stay on the phone with them until you have a resolution.
"With regard to the shipping lable, the seller would not prepay a label for me stating he cannot do so." I know, you have said this several times on the thread. I know I'm repeating myself here, but it simply is NOT true.
I know, the CSR is correct. There isn't anything wrong with dropshipping or having an international account and dropshipping from the US. The thing that is wrong is what your seller has been telling you. From not being able to print a label, to reimbursing you for return shipping, to shipping back to China. It is all FALSE.
It isn't misleading. You bought something that you expected to be shipped from a location in the US to your location. That is NOT misleading. What happened was that you have a buyer that doesn't know how to properly deal with a return or the return system on Ebay.
To really understand all that happened you'd need to see all the emails that cam to me through their system.
Oh no I don't. Nor would I want to. While there may be reason from some communication through M2M regarding a return, you two had way too much and all it did was confuse you and the issue. Most of the problems you had was because of those communications.
I didn't attempt to do anything that I was not told to do by ebay.
What? Ebay told you to email the seller? With the newer verion of the return system [it started October 2017], there would be NO need for you to contact the seller in an email. The opening of the Request for return was enough. There was no reason for Ebay to advise you to email your seller.
Either a seller does what they are suppose to do inside the Request for a Return or they don't. If they don't, it is NOT your responsibility to chase them down for answers. All you need to do is escalate the Request to a claim, Ebay steps in and takes care of things.
I just think you had some misunderstandings that complicated this return and has made it drag out for you. But with that said, I'm glad you are getting closer to having it resolved.
This is the first time this has happend to me in over 20 years. All other similar situations went very smooth.
You are a seller yourself. You should know how the return system works. You should have know right off that you didn't need to email your seller after you opened the return nor did you have to pay for any return shipping.
