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returns

What penalties do I incur from eBay, if I refuse to accept a return?  The issue is with a $400 14k gold necklace and bracelet.  After 27 days, the buyer indicates that she does not think it's authentic.  It is authentic, and I believe the buyer knows that.  eBay gave me until 30 April to accept the return or they will step in.  What does that mean?

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