refund

[stewwaldan]

I have a customer that purchased a figurine from me, I shipped it double boxed and put "fragile" stickers on all six sides and circled stickers with a black marker, she received the figurine broken and notified me, I told her it was insured through USPS and she needed to file a damage report with them, she said no that was my responsibility, I don't think so!  

[oldskoolmadskilz]

TBH, a fragile sticker to a disgruntled shipping employee says "throw me".  I would NEVER put one on a box.

[djvp53]

Can you ask her for a picture of the figurine too? It's probably not worth paying for return shipping but you could require her to send the item back. Tell her that you need the package back for the insurance claim. Then she can smash it for you real good but at least she won't get away with the scam.