eBay

luisleon289mx · ‎03-12-2020

My name is Luis Leon from Mexico. I made a purchase on february 27 2020. I received my items from two sellers but i didnt received the item i purchased from gulfcoastbmw it was 1 Dyno Jet Kit 3138.002 for Suzuki DR650S Item price 49.99 plus 10 dlls shipping

I contacted the seller and they claim that they didt have that item in stock, so they told me that they will make the refund but they havent.

So i tried to open the request but i got this message:

"Got it. We noted that you closed this item not received on Mar. 5 because you resolved the problem with the seller."

But i havent resolved the problem cuz the seller claims that i have to request the money through you. also they havent answered my messages and when i called them to teh store they said i have to solve the problem directly with ebay.

I need your help cuz all i want is my money back. I have never had any problems buying through you. this is the first time and i dont know what to do.

Thanks for your help

Luis Leon

ga-8370 · ‎03-12-2020

@luisleon289mx wrote:
1. I contacted the seller and they claim that they didt have that item in stock, so they told me that they will make the refund but they havent.

2. So i tried to open the request but i got this message:
"Got it. We noted that you closed this item not received on Mar. 5 because you resolved the problem with the seller."
But i havent resolved the problem

1. When you "contacted" the seller, you actually started an Item Not Received refund request. Your seller had 3 business days to prove with a tracking number that your giraffe had been delivered to you. Instead, they promised a refund.

2. When you didn't get the refund either, you accidentally closed the refund request, and eBay noted that you closed the item not received. You have no more recourse with eBay, whether you call or try an appeal.

Instead, if you paid with PayPal, open a dispute http://paypal.com/disputes for Item Not Received. Then go back and click Escalate to PayPal. Do not close the case this time, even if your seller says they'll refund you, or the giraffe is suddenly back in stock. Just wait up to 11 days for your refund.

Otherwise, if you paid with a credit card, call the number on the back and file a chargeback for Goods not received. Again, just wait for your refund.