Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Item Shipped One Week After Refund

I am the buyer I purchased an item on November 12 and it didn’t arrive on time. I was willing to wait a few more days because the seller was communicating with me. I waited but the package didn’t come so I called USPS to figure out if the package was...

Refund started but item not returned

I sold a Bear recurve bow to a customer in Germany and after it arrived he said it was bent and requested a refund on October 18th through the Ebay Returns. I accepted the return and it does not appear that he has shipped the bow. How long am I expec...

Resolved! How to get FedEx eBay rates to show on listing calculator?

Does anyone know how to get the FedEx eBay discounted rates to show on a listing calculator?I never use FedEx, but have 1 item with interest that is 14x14x14" and 12 Lbs gross.FedEx Ground/Home Delivery would be cheapest by far, but I've tried to add...

global shipping program question

so In the last 3 months since coming active ebay seller i had only 8 things sold. and still working my way and hoping more things will sell. I heard that global shipping program may help me lot in selling items. My question has to do with shipping . ...

How to lock in shipping rate and prevent buyer changing it after purchase?

Last two items I sold, the buyer was able to change the shipping cost and reduce it from the rate I specified. I can't seem to figure out where this can be changed so I can just specify a price and have the buyer pay that. How do you change this sett...

Resolved! What type of packaging should I use to return my item?

I recently purchased a pair of jeans that were advertised the wrong size so I'm returning them. I was told "free returns" upon purchase so I assumed I wouldn't have to pay anything. Ebay sent me a shipping label and I printed it out, but the issue is...

Sellers address for returns

I bought from a seller in the USA the item they sent is not what I ordered and the return address they want it sent back to is in ASIA!!What should I do the shipping to ASIA is more than the item.

How long to wait on hearing from seller?

Two days ago I made a purchase and still have not heard anything from the seller… Is that normal or OK? How long should I wait before there is a problem? I tried contacting the seller but still haven’t heard from them .

"Your package will be delayed"

Dateline Las Vegas, 12/4, 3:30 AM: Amazon tractor trailer collides with UPS tractor trailer. Both trucks immobilized.

Buyer returned different item... best course of action?

This item was sold on 11/18/2019. The buyer didnt pay for a few days, so I contacted them and they said they where having problems with the payment going through, but the reason wasnt that clear. I then sent them an invoice and they still couldnt pay...

Ebay has such stupid stingy return policies!

I put in a return on November 8 and Ebay NEVER sent me an email saying my return was ready then they automatically closed my return without any warning, now I can't re-open or even print the label even though it hasn't been 30 days yet! Who makes the...

Warhousing or inventory management?

I have a bunch of server equipment that is located in Canada (I am based in the USA). I would like to sell it on eBay but I don't have the space to ship it all to my house and it's not practical to go to Canada to pack and ship every time I sell some...

Overcharged by FedEX, What Should I Do?

I sold a NWT BCBG jacket for $20.00, put in a box shipped FedEX smartpost, the whole package weight less than 2 lbs, the claimed weight was rounded up to 2 lbs. It's a short sleeve jacket, size XXS, cotton material with lining, so does not abnormally...

Resolved! Is it okay to ship "late", if it's okay with the buyer?

I'm out of town for the week, and one of my items just sold. I did explain that in the item description, and that it'll be be shipped Dec 11. But I got an email from ebay saying "Make sure" to ship by tomorrow (which is impossible). Should I just wai...

Shipping a return for something processed as refunded

Hi, I won an auction for a ps vita game console at the end of October, and later decided to refund it because the package hadn't been shipped yet (when i paid for faster shipping) and the seller hadn't sent me a message. The refund was processed norm...