please Need urgent help Regards to a refused package

[gtx634]

Greeting to all,

I've a MYUS account which is linked to my country Post Office. . As I don't live in US , MYUS receives my items and I get notify that arrives in my Account. I have no chance to refuse any packages. After I get notified , I can only ship it to country or return that item. I've  paid immediately  to the seller and seller shipped immediately The issue is  I have bought last month an expensive items which over $800  from a seller and unfortunately that item was get  refused for unknown reason for me up to now as I 've contacted my post office and MYUS. They said there is a problem in the postal code and they refuse to receive it. And I've contacted via USPS website and seller regards to the tracking number give both were same answer that sent to my address as same as in eBay address.  I've opened  case and without having a knowledge about refused item gets win. it shown it's refused and processed to returned the sender..It  passed 1 week since that case closed and yesterday I sent to the seller I didn't refuse that item and it's ok for me to pay for shipping and insurance. . So what do suggest guys in details ?

Regards

[orangehound]

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Your English is not very clear, but here is what I read:

1. You ordered an item on eBay, and had it shipped to MYUS (a package forwarder in the United States).
2. There is a problem with your address in your country.
3. Someone notified you that the item is being returned to the seller.
4. It is unclear where your item is currently located.

First, on eBay, the use of a reshipper or package forwarder like MYUS will void the Money Back Guarantee for your purchase.  The seller is only responsible for delivering the package to the MYUS address in the United States. 

Second, after the item is delivered to MYUS, then MYUS is responsible for your package - you should be working with them to get your item.  The seller is not responsible, eBay is not responsible, the USPS is not responsible, and PayPal is not responsible - these four have done their job, and all the responsibility is with you and MYUS.

Third, if the item is returned to the seller, the seller may be kind to you and help you out, or work out a resolution for you (sometimes a refund minus shipping costs, or a reship with the seller paying for a second shipping).  But, you shouldn't expect any support from the seller until the item is received back by the seller.

Fourth, if the item is lost, then MYUS should be refunding your purchase price ... if they will not, it is possible that your credit card could cover your purchase, but I do not know how credit works in your country.

[gtx634]

Sorry English language is not my mother tongue .Regards from what you have read
1st , yes I've ordered an item from US seller to be shipped to MYUS address in US.
2nd one, My address has no problem and I still receive my packages. Yesterday arrived one.
3rd point , I called USPS and they told it processed to be returned to the shipper as tracking shown.
4th point, in the tracking number it shown it's delivered 2nd March .and in the signature shown the one who signed was O/C Manager of Post office in (FL ) there is no update in USPS website. But, in Ebay fetch in same order it shown in 4 March " Arrival at Unit" in the same area of the shipper ( CA).
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[gtx634]

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