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Buyer returned different item. What would be an appropriate response to feedback already left?

A buyer returned an item that did not match the original item sent. They were given a full refund by eBay. I have already left them positive feedback when they originally paid. What would be an appropriate response to that feedback (that won't get me...

Resolved! Need help with a refund.

Hi, so I recently bought an item and it came damaged. So I contacted the seller and asked if he would be willing to exchange the item and he said yes. I sent the item back, and after 2 weeks never received a new item. I tried contacting the seller mu...

Need help with calculated shipping rules

All kits are set up with calculated shipping cost determined by the destination. I have looked at setting up tables but it is very complicated and will result in buyers with zip codes closer to my shipping point paying more than actual cost and those...

How do I find the amount of insurance I paid on a shipment for USPS claim?

I went to the PayPal transactions for that day and I see several labels that were purchased and show the shipping amount and insurance amount, but this particular label is not there. The screen below shows the PayPal transaction I THINK it is, but it...

Return Approved, I’m Out of the Country

Item not as described, return approved by Ebay but I won’t be home until late the day I’M supposed to ship. I can’t figure out how to contact Ebay for one extra day?

User avatar by Explorer
  • 211 Views
  • 6 replies
  • 0 helpful

Change feedback or not get refund ?!

I ordered dark brown suede with black Velcro leg coverings and received Hot Pink Velcro on teeny tiny sized ones ( barely wraps around arm)Before leaving feedback I contacted the seller with this photo saying they were not as described.He refused ful...

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How to deal with dishonest seller , blackmail refund for better feedback?

Dealing with a seller who wont refund me what I payed for my damaged item unless I give him positive feedback. When I left negative feedback he come back messaging me about refund for positive feedback. Once he agreed to refund amount after feedback ...

Problem with resolving return of an item

Hi, I have recently purchased an item from a seller on ebay. The item sent to me was not the one described and I have made a return request. The seller first made an argument that the mistake was made by me, but after I have told him that I will ask ...

Delayed package

Hello..I bought an item and the user send me this: <>.The problem is i dont know which of my post o ffice in my city receive the package.I am from Athens Greece.Thanks in advance

Resolved! Missing your Delivery?

Are you missing your delivery? You make a purchase on eBay. You check the shipping and Yes, the seller has provided a tracking number and a projected date of delivery. The delivery date comes and goes - you check on eBay and follow the tracking. It s...

User avatar by Adventurer
  • 586 Views
  • 28 replies
  • 0 helpful

Resolved! USPS missing return, questions.

I bought an item which broke within a week of purchase, opened a return, and seller agreed to a refund upon return, eBay sent a USPS Priority Mail shipping label. I printed out the label, placed it on the package, and scheduled a pickup at my address...

User avatar by Adventurer
  • 981 Views
  • 20 replies
  • 0 helpful

Buyer return

This is more of a comment than a question. I sold a small glass desk sculpture. Packed very good. The buyer said it was broken and they wanted a refund. I asked twice for pictures of the damage. No response. Anyway, I approved the refund and sent the...

User avatar by Guide
  • 187 Views
  • 3 replies
  • 0 helpful
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