Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Replacement requests & return shipping

This has happened several times now and ebay CS makes me want to claw my eyes out... Item damaged when buyer receives it, so they open a replacement request. I want to send a replacement, but do not want the damaged item back because return shipping ...

Shipping Date and Scan Date Count against me?

If I print out my shipping labels on a Friday and Ship on Monday, does this count against me because I don't have a scan on Friday? My cut off is NOON M-F.I offer SAME DAY SHIPPING until my cut-off.Let's say at 1 PM I have a sale and I print out a la...

Resolved! Additional Shipping Cost Question

I had a item listed as shipping to the U.S. only. It had a winning bid and all was great. I went to print the shipping label, and found out it goes to Puerto Rico, which is technically part of the U.S., but the shipping cost was $12 more than for the...

Buyer wants address changed AFTER package has been sent/delivered

I sold an item and used the shipping address as what the label printed(from PayPal). Now the package has already been DELIVERED and this person is saying they need my help in getting the address changed. The package was delivered two days ago, am I p...

Seller accepts return but actually he messages don't. Wrong description and international

I'm a buyer. As the item's description was wrong, I sent a return request through eBay system. And the seller accepts but lately he messages "I don't accept return". His declarations in eBay system and what actually saying differs each.I think his re...

Resolved! The buyer requested a return

Hello, wanted to ask for adviceHe bought Grass cutter Return Reason:Doesn't fitComments:Unit is too small/under powered for my needs, will buy a larger-more powerful weed whipOptions:-Accept the return-Give a full refund-Offer a partial refund-Declin...

New bulk tool - service not available?

I have a couple of labels to print out. One is a regular order. The other is the GSP (global shipping program). I print the labels on my printer using the ones that have two 5x8 labels on a single sheet of paper so like it when I get orders in the fa...

Seller did not respond to return request and it is closed now

Hello I bought a Rolex box on eBay and it ended up being a fake one after I took it to an Authorized Rolex Dealer. The seller is claiming it is legit and he bought it from an auction. He did not respond to the return request and now it is closed (bou...

Item has not been shipped

I purchased an item on June 29th and since then they have not marked it as shipped. I have contacted them about it but they have not responded, and I am slightly concerned this person will never ship because their account is fairly new and has 0 feed...

Over 130 buyer complaints no action from ebay

Is there anyway that I have missed to directly report fraud? Like a fraud button or under investigation on seller page. This might save 130+ users in this case from calling paypal or the United States Post Office trying to find a nonexisting package....

Resolved! What the latest day to ship item if July 4th is the holiday inbetween?

If I offer 1 business day shipping and I get a sale with cleared payment today Wednesday July 3 am I then bound to ship on Friday July 5th since July 4th is the holiday inbetween?Thanks for your help!!!

Shipped from USA, retrurn address is in Thailand.

I received the item by UPS in 2 days sent from a USA shipping address. The item does not meet my expectations. Seller accepted my returning it, but the return address is in Thailand. Is this a third party eBayer living in Thailand using drop shipping...

How can I return my discount coupon?

Before buying, I wrote a letter. But no one answered me.I paid for the goods. I received a letter that the goods will be sent soon.But the goods were not delivered to me. They wrote to me that he was not delivered to my country. But in the descriptio...

Scammed by buyer returning item to a different address

So buyer called ebay today and refunded buyer, I was waiting for item and it shows it was delivered last week. So I called up the USPS and they told me it was sent to a different address than mine. They won't tell me what the ship to name was but it ...

Need help ASAP on how to make a return shipping label

Howdy....I have a return request, haven't done one in awhile, and the last time the request asked me if I'd like to send a label, and I would click "yes" and Ebay would automatically send the buyer a label....NOW it is asking me to create one and the...