item lost in mail

[artmom67]

Package was shipped on 1/3/18,  stopped in transit on the 6th. Has not been tracked since. USPS said not there problem, it's a prepaid Ebay mailer on the package, talk to Ebay.  Ebay Help says contact shipper which is USPS. Catch 22! What do I do? How do I talk to an Ebay rep?

[orangehound]

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wrote:

Package was shipped on 1/3/18,  stopped in transit on the 6th. Has not been tracked since. USPS said not there problem, it's a prepaid Ebay mailer on the package, talk to Ebay.

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You need to talk with someone else at the Post Office.  How can it not be a problem with the Post Office if they lost a package?

[kensgiftshop]

There's no reason to contact Ebay, USPS was the one that lost the package.

You can go to their web site and sign up for tracking updates on the package.

[missjen831]

There's no reason to talk to an ebay rep. Ebay simply sold you the label. You are still responsible for the lost package. You have no recourse if you didn't ship priority or insure the package. All you can do is file a lost package report.

[tweetystwades]

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wrote:

Package was shipped on 1/3/18,  stopped in transit on the 6th. Has not been tracked since. USPS said not there problem, it's a prepaid Ebay mailer on the package, talk to Ebay.  Ebay Help says contact shipper which is USPS. Catch 22! What do I do? How do I talk to an Ebay rep?

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Where did you ship from. I have been working a problem for a week out of Miami, finally got to the bottom of today. It all started on the 13th.