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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How to handle damaged item issue?

I have a no return/exchange policy listed on all my items. I just had a buyer message me saying her item was delivered damaged. It was not damaged when I sent it. How on earth do I handle this? This is the first ever issue I have had like this.

International Post office won't let buyer return damaged item because of lithium battery

I sold a kindle to a buyer in Cambodia. The screen was cracked when he received it so I told him to return it to me for an exchange. The post office won't let him return it because they say it has a lithium battery. What can I do in this situation to...

Resolved! Seller wants my papypal address for refund

I know that ebay gives the seller my info, BUT the sale was made 5 months ago and was never delivered (international). I can't even review the transaction because of this. The seller says that he is ok with a refund. Is it legal to give him my paypal...

buyer wants a refund on second Item I sent at no charge

Buyer bought an item on the 18th of December. A week later wants to exchange it because he said it was defective. I say ok no problem. I am feeling generous so I tell him to keep the defective item and I will send a new one at no charge I have it ove...

Stubborn Seller and NO eBAY CUSTOMER SUPPORT!!!

So, my laptop battery crapped out and as a rule I always check the "US Only" feature for possible purchases (I learned my lesson the hard way on that) so that I would not have to deal with a two month delivery date and the impossibility of communicat...

"Ask us to step in" - We couldn't process your request because of techincal issue. Please try again.

Hi, I as a seller had return request from buyer 1month ago, he sent item back (2200$ value) and I still didn't receive it. Tracking system obviously tells that, but I got this morning message from ebay: Did I receive my item back? And that I should i...

USPS alert unable to ship problem with address

I sent a large package from Texas to McLean Virginia, it took a day longer than expected to get there, but instead of going to the McLean PO it went to Vienna, which is a couple miles away from McLean. The address I put on the shipment was correct an...

Where did the "file claim" option go ?

Does anyone know what happened to the "file claim" option that used to show up under the Shipping Labels page? I'm trying to file a damage claim (only $28 and I know that USPS Priority is good for $50, but want to keep our 100% feedback). I have had ...

How to contact ebay for support

My Return was approved but the seller refuses to send a return label and ebay doesn't provide any way to contact ebay to request a return shipping label. If a problem doesn't fit into (Dumb) ebay's menu driven system there is no way to get help. Can ...

Could be interesting.

Our mail carriers didn't run Friday or Saturday due to bad road conditions. Then there was Sunday and the Holiday. Last night we got more snow and ice, so I doubt they'll run the full routes today. As of now, I expect they'll run tomorrow. This is a ...

Resolved! Neg FB for over 30 day return.

Can a buyer leave me neg FB for not accepting a return over my 30 return policy? I just got the return request, the shirt was delivered 11/8. Said they bought the wrong size. They bought 2, so I guess return will be for both. The return said I am not...

Resolved! I paid for and printed a shipping label that was invalid, had to pay more for shipping, what do I do

I sold an item, printed the label through ebay. I guess I mistakenly selected only 1lb for the package, when in reality it was 5. So I selected "bill me later" from ebay, but ended up having to pay another 13 dollars out of pocket at the post office ...

Resolved! Can't Find shipping Label for Insurance Claim....

Trying to claim insurance for an item that is to be returned from outside the US. eBay shipping labels page only has two pages for labels and the specific label we're trying to find isn't on the page anymore because it exceeds the amount that eBay ca...

Questions about Return Policy

Hi,A buyer purchased a watch from me; however, this buyer requested return with "doesn't fit" . She said it is too small and she went to a jewerly store to try to extend it but jewerler said no and she said she knows that I (seller) do not take retur...

Resolved! Waiting on Refund - Seller Relisted

I ordered an item and returned it when it arrived and wasn't what the listing described. The buyer received my returned item and has now relisted it, but hasn't refunded me. Is this normal?