Shipping

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How would you handle postage if you have to ship in multiple packages ?

Hello,I'm about to start selling here again after many years. But could someone please help me with this possible scenario;If someone buys two or more articles of clothing from me and it's bulky, like a huge knitted poncho , plus a large full length ...

buyer returns item claiming color isn't as pictured.

I recently have had two returns claiming the color was not as pictured. One was a pair of wooden sconces and the other was a vintage dish with flowers painted on it. In both cases I accepted the return which cost me more in postage the items can be r...

Paid by paypal and bank account, what happens if item is returned?

Trying to figure out something. Let's say there is $100 on paypal account and the person is buying an item for $200. The payment is made like that - the system took $100 from the paypal, leaving there nothing, and then $100 from the bank account whic...

Returns

I had a buyer return a cake pan because she said it was not 8" as advertised. She opned a case and added a picture showing the pan was 7 1/2" but she measured from the bottom. Cake pans are always measured on the top and I told her this but ebay deci...

Resolved! Buyer claims Items Broken During Shipment via USPS. How to proceed?

Hi Community, Need your advice again.A Buyer just reported to me that an item was broken during shipping (see attached photos from the eBay Listing). She claims that two of the plates were broken in shipment, but the other two plates, and all 4 glass...

Returns

Hi, A person bought a used item from me. It was like new when I shipped it out and my listing said no returns accepted. The customer started a return saying it doesn't work like she anticipated. She admitted it works, but said that she should have bo...

shipping

usps new IMPB system Ive had to hits with it so far for postage being do and automaticly taken from my acount all because the the label was paid for usps bye wieght and dimensions the box used was a flat rate box but where it sais flat rate had been ...

INAD, Seller refunded, demands item returned on my dime.

New one for me today. Rec'd an item I purchased this afternoon. It was described as "excellent shape, no chips or cracks". However, when I received it it had a pretty apparent and large crack in it. It was not something easy to notice in the photos, ...

Buyer wants refund because item arrived AFTER Xmas?

We sold a doll and shipped it the day after it was paid for (December 15th). Before it was delivered the buyer filed a return request because they wanted it to arrive before Xmas and it hadn't. It was actually delivered the day after. It was shipped ...

Shipping from UK to Chile

Hi all, how long does it take for a large letter to arrive in chile.

Resolved! Help - Bought product from South Korea to Chile

Hello, I bougt Miraculous Ladybug Artbook with FREE MUG Marinette Black Cat Noir Adrien Tikki from orientalchannel. Seller has 99,4% possitive feedback (334 votes). I bought it and seller contacted me saying that to Chile it will take 2 months for th...

Below average in Global but I ship on time? How?!

I'm just frustrated. I've utilized both GSP and just shipping on my own but I'm still rated below average. How?! I ship in a timely manner. Am I supposed to control the speed of shipping? I haven't found any info on what is used to judge in this situ...

Strange Package Return

I mailed a Priority Mail 2 day package on 12/8/2017. USPS tracking shows Delivered, In/At Mailbox on 12/11/17. On 12/12 it shows DELIVERY STATUS NOT UPDATED and on 12/22 is shows RETURN TO SENDER PROCESSED. I received the package back today.I used Eb...

Resolved! Customer claims iPad was refused on delivery and return to me, tracking indicates otherwise

I received a strange message from a customer that I sent a used iPad to, he received the package 1 week ago. I had reservations about selling to him as he had no feedback, but gave the benefit of the doubt. Today I received this messageHi-Once the it...

Can eBay make the item number on the shipping label smaller please? I can still barely see it.

I match the shipping label with the item number ID I tape on the item so naturally I should need a manifiying glass to see that 8 Font ID number printed diagonally from the addresses. My question is can that make it 4 FONT or even 2 FONT so I can use...