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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer wants a refund but refuses to return the product

Hello, This is my first time posting here and I am running into a situation in which the buyer is being unreasonably demanding. I sold a used furniture cover set on ebay and listed the couple flaws it had in the description. The product was listed as...

Buyer wants refund for graphics card that was ok when shipped, how do I prove I'm not responsible?

A little over a week ago, I sold my old graphics card because I was going to upgrade to a better one, and a week later they requested a refund because the fan makes a rattling noise when in use. They have video proof, and I only have the pictures of ...

returning a fake item

I purchased an Urban Decay eyeshadow pallette and once the auction ended I paid right away. The title of the item says it is authentic. When it arrived i could figure out from the first second it is not authentic. I went back to the listing but found...

Why INR through Paypal but not ebay?

Buyer contacted me via ebay about an INR (it was in retail packaging but 'didn't work when they plugged it in (it is computer memory)), then he initates an INR through paypal - anyway it's not a lot of money but I am wondering why he initated the INR...

UPS lost package, then found package, then delivered wrong item?

Ok looking for some advice right now. Sold an item on Ebay. (aprox. value $300). UPS lost it. I opened a case with them and they finally found it 3 days ago. Then I told them I wanted it still delivered (the receiptant didn't mind waiting). They even...

shipping to a PO Box

Amazing though it may seem, ALL I have for a mail address is a PO Box. The last time I bought something that would not ship to a PO Box, I put my physical address and they sent it by USPS anyway. Luckily I live in a small town and was able to interce...

Buyer returned but haven’t received where do I stand?

Hi last month I sold an item which buyer wanted to return, she has proof of return but didn’t send via recorded post just regular Royal Mail 2nd class postage, she has opened a dispute surely I’m not liable for the refund since I don’t have the goods...

GSP Malaysia are including SIRIM stamps fees? Buy laptop From USA to Malaysia

I am deciding to buy a macbook late 2012 from eBay from US. The price is over Rm500 for sure, but the seller is participated in Global Shipping Progamme by eBay which help to pay the import taxes( not sure is paid for US or Malaysia or both kastam). ...

Troublesome buyer & return request due to item not correct--untrue! What did I do wrong?

A buyer purchased volume 1 of a 2 volume set. Nothing in my description or title indicated anything but volume 1. The order came in during the morning hours, I diligently packaged and mailed before noon (est). Buyer, at or around 2:00 PM emailed and ...

Resolved! Purple Signature Confirmation Labels

If you print a USPS label on Ebay and add signature confirmation and would like to add a purple signature confirmation label to the package, how would you input the tracking number that is on the purple signature confirmation label, so that it matche...

Доставка в одном регионе

Добрый день! Подскажите пожалуйста как быть в следующей ситуации. Выиграл аукцион. С продавцом находимся в одном городе, но при этом мне предлагается международная доставка. Считаю, что мог бы подъехать к продавцу сам или же еслим продавец не хочет в...

Help ASAP! Buyer says sent to wrong post office?

I have a very disgruntled buyer who is saying that the package was sent through the wrong USPS center, Racho Mirage CA, which is what the tracking does say. But she lives in Cathedral City, CA (literally 5 miles away by the way) & says it wasn't deli...

I have not received my package

I have not received my package, and I am no longer eligible to receive my money back, what do I do?

Can I ship UPS through the eBay?

When printing a shipping label through eBay, how can I have the option to ship via UPS? Right now I can only ship USPS and FedEx. Thanks!

Help with refund

I made a purchase that I didnt receive, ebay interfered and told me that they returned the payment to my paypal account, which may take 48 hours and 4 days have passed and I still do not receive it. I do not know how to get back in contact with them ...