More than a month ago I bought an item at ebay and let it ship to the Netherlands trough the global shipping programme. Apparently the item was 'lost' at Erlanger. Opened communications with the seller, whom suggested I could open a case to get my money back. So I went to the resolution centre, looked up the item, clicked on it, send the communications between myself and the seller, clicked on send... than the message 'oops a technical hiccup' try again later or contact us through the help& contact page. Now almost two weeks later I am nowhere. The service keeps suggesting me that I escalate the case, but there is no case, nor can I escalate it, because of technical hiccups. Can't try open a new case, because apperently there is a case opened on this item ( can't find it anywhere). If I do not escalate the case within 30 days, the case is automatically closed and I lose the right of a refund. Contacted the service, they say call us or they can call me, but there is no phonenumber from the Netherlands and they aren't going to call me because the do not call oversees. Tried to explane my case, the service walks me through the steps I have already taken: open the resolution centre, click on item, sent request, then escalate ** sigh** no I can't because when clicking on the case details, there is the technical hiccup again. Oh... can you call us? So I guess I lost both the item and my money?
