how to handle bad address

[i_sell_good_things]

Hello!

So i made a sale recently and i went to print the label today and i was locked out by a screen asking me to change the address. the problem was that the address was 36 characters long and only addresses with up to 35 characters (apparently) are supported. So i messaged the purchaser telling them that i would have to cancel the order and have them reorder it with a shorter address and  that he should message me back when he was ready to do this. I haven't gotten a message back yet. So I'm wondering what do i do if I don't get a message before my deadline to ship? Do I just cancel the order? Also, did I handle the address problem in the correct way? How would you have done it? 

[kensgiftshop]

Can you edit the address and drop some of the information down to the second line?

[wastingtime101]

Can't you just delete a space?

Ex: Maple Drive change to MapleDrive

Or is there a word you can shorten without altering the address?

Ex: Maple Drive change to Maple Dr

[i_sell_good_things]

i feel stupid, is that what address line 2 is for? 😛

[1786davycrockett]

@i_sell_good_things 

The buyer's address form has additional lines for longer addresses.

Or -- you can cancel the order, using as an excuse "problem with the buyer's address."

[femmefan1946]

The postal code/zipcode is the most important part of the address.

After the parcel gets to the zipcode, human eyes are reading the address and sorting by postal walk.

@wastingtime101  is thinking outside the box with a smart answer.

[1786davycrockett]

@i_sell_good_things 

"is that what address line 2 is for?"

Yup. 

[monica-sells]

Just 'reformat' the address a little bit.....don't alter anything, just use 'copy & paste'

OR 

you can "alter" or use abbreviations for Street, Drive, Court, etc....

@wastingtime101  knows most of the shipping tricks

[i_sell_good_things]

thanks for the help, i moved the suite number from address line 1 to 2.

[12345jamesstamps]

As I always do, I use a pen and my hand to write the address...

Some Chinese buyers only have their address in Chinese...I do send an email for their address in English and sometimes get it.

So when I have a Chinese buyer...I have the address in Chinese printed of course...I can't write Chinese...and then I write address in English by hand with a pen.

Would I cancel the order...no.

I would also take a photo of package addressed and send a friendly hello your item has been mailed...in an email.

I do a double check on addresses...one in eBay and also one in my inbox of emails of my iPhone.

International addresses are sometimes different than in my inbox of emails from the payments of the buyer.