Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! PirateShip rates and eBay Policies

New seller here, I was curious about using PirateShip shipping so I made an account and connected it into my eBay. However, I have a couple questions that PS support couldn't answer fully. Scenario: Let's says someone buys an item and pays me $10 for...

Resolved! Dear eBay, please stop insulting your best sellers!

It's insane, how can be a late delivery by USPS the seller's fault? Fix that idiotic rule!

Shipping rate options?

I was going to list some items which would ship in a 12x6x1" envelope that weight 7 oz.The fact that it'll be a rigid package looks like it will rule out First Class Mail?Postal rules say First Class Mail large envelope can't be rigid or 'unbendable'...

USPS shipping label options suddenly disappeared after printing two labels

After printing two USPS Ground Advantage labels, all USPS options disappeared, the originally specified USPS Ground Advantage option switched to FEDEX Ground Economy. Anyone else have the same issue? Obviously there's no way to find answer from eBay.

USPS keeps not scanning packages as delivered and customers are saying they are not getting the item

This is a huge issue. How can I get passed this problem. This is causing me to loose so much money. I have at least 15 packages in the past month that say shipped and In transit to the next facility but they for sure were delivered. Out of those 15 p...

Cheapest shipping

Was wondering- what is the cheapest shipping method(postage)for mailing a single disc(no instructions/Manuel) of a video game/music CD/DVD movie?

I think the USPS (secretly) has 2 levels of Ground Advantage.

Level 1: For customers. Seems to take about the same amount of time as the old First Class Mail, 3-5- days.Level 2: For USPS use. When ever I order free Priority Mail shipping supplies, it seems to take forever!

how do I charge a buyer a 10% restocking fee for an item he wants to return?

My buyer has a problem with a camera lens I sold him. Nothing wrong with it when I sent it to him, but he claims he can’t adjust the aperture while using it, but the same lens works fine on his friends camera body. he offered to pay a 10% restocking ...

Heads up on International Shipping reimbursement for damaged items.

As the title states this is a heads up on International Shipping reimbursement for damaged items. Be aware that even if you show pictures of the damage USPS will NOT refund money on damaged items if the buyer refuses to take the item to their post of...

Resolved! Cheapest Shipping Option Not Showing On Listing

New seller here, This is my current shipping policy for all of my listings: I assume the lowest shipping rate will be shown to the customer when browsing, but it seems like that's not the case. This is what shows for one of my items: When I click int...

eBay purchased shipping problem

I sold 2 items. I purchased priority shipping through eBay and dropped them off at the Post Office on May 2nd and they gave me a receipt. Then Saturday both packages showed up in MY mail box. They had a note attached saying I need to bring proof of p...

Return shipping label not loading

I initiated a return since the item was not as described. Return was accepted by seller and return shipping message came but the label is never presented to print. The app says the label cannot be loaded at this time please try again later. I have tr...

Got a label through EBay, and dropped package at UPS. Package never delivered

Package delivery information not available.

Resolved! USPS sending to Mail recovery center, then stating unrecoverable. 2 this month.

Is anyone else having this issue with USPS this month. We have had two that have not been returned to us & this latest one was sent to the mail recovery center. We use 4X6 stick on labels and I tape clear tape across the address. It states that it co...

Shipping Coupons, How?

As I understand "digitaly delivered" sales of coupon codes are prohibited. Then how do I ship the physical coupons since "eBay Standard Envelope" is not an applicable category for coupons? It doesn't make sense to spend $4 on USPS Ground for a coupon...