Hi versa2309, I wish I could help, perhaps someone more skillful will come along.
(Spanish) Ojalá pudiera ayudar, quizá venga alguien más hábil.
"hello greetings I had a problem wanting to make a purchase of a screen of a samsung note 4 I wanted to make the purchase and told me that I could not complete it FEEL IT, WE CANNOT PROCESS THIS PAYMENT, REVIEW THE DETAILS OF YOUR CARD OR SELECT A DISTINCT PAYMENT FORM then I if I had enough money to make such a purchase then I went to my bank and the bank told me that there is a retained purchase but in my purchase history I do not have any purchase made so I want EBAY to return my money that is retained, i don't understand why i take away money that isn't from them and in the bank i am saying that ebay has it, aky has a picture where it says that i can't make the payment but in my bank it is supposedly the purchase, i communicate with the person who sells the screen and he tells me that he doesn't have any purchase from my account, so i don't understand what is happening because they are withholding my money if i don't have any purchase."
Translated with www.DeepL.com/Translator
@versa2309 wrote:
hola saludos tube un problema al querer hacer una compra de una pantalla de un samsung note 4 quise hacer la compra y me decia que no podia completarla LO SENTIMOS, NO PODEMOS PROCESAR ESTE PAGO, REVISE LOS DETALLES DE SU TARGETA O SELECCIONE UNA FORMA DE PAGO DISTINTA entonces yo si contaba con el suficiente dinero para hacer dicha compra entonces fui a mi banco y en el banco me dijeron que ahi una compra retenida pero en mi purchase history no tengo ninguna compra realizada entonces yo quiero que EBAY me regrese mi dinero que esta retenido, YO NO ENTIENDO PORQUE ME QUITA UN DINERO QUE NO ES DE ELLOS Y EN EL BANCO ME ESTA DICIENDO QUE EBAY LO TIENE, AKY TENGO UNA FOTO DONDE DICE QUE NO SE PUDO REALIZAR EL PAGO PERO EN MI BANCO ESTA SUPUESTAMENTE LA COMPRA, me comunique con la persona que vende dicha pantalla y el me dice que no tiene ninguna compra de mi cuenta, entonces no entiendo que esta pasando porque estan reteniendo mi dinero si yo no tengo ninguna compra
