having trouble with shipping restrintions

[gateway_flippz]

Recently I sold a $3000 item, but the buyer says he cant pay because a message pops up saying "Unfortunately this seller will not ship to your location".  This particular buyer tried 2 addresses one in Oregon and one in Colorado.   I've looked and I don't restrict any locations on my account.  I've messaged and called eBay and they gave me terrible advice that didn't work, and I have no clue what to do becuase this has never happened to me before in my 2 years of selling.

[klhmdg]

I just had the same thing last night.

Buyer went to accept an offer and got the same message.

They are in AZ and I most certainly ship there. 

I have checked my listings and cant figure out why it would say this.

[tev4all]

Do you restrict P. O. Boxes ? 

Sounds like the problem, maybe?

[klhmdg]

I dont restrict PO Boxes or APOs

[donsdetour]

Hmm are those addys freight forward places?????

What is the registered location of your buyer: look at their feedback to find out...

[gateway_flippz]

No I thought that might be the problem but they are both adresses

[mtgraves7984]

I received an offer that said this. I asked the seller to relist as a BIN, as I was afraid they couldn't print a label. It worked then.

[gateway_flippz]

Wow that's so weird I gave the buyer a second chance offer before this happened, I has thinking of relisting the item as a buy it now and maybe that will work.

[mtgraves7984]

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@gateway_flippz wrote:

Wow that's so weird I gave the buyer a second chance offer before this happened, I has thinking of relisting the item as a buy it now and maybe that will work.

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@gateway_flippz 

You didn't tell us you'd 'Sold' through an offer. I do think that making a BIN (immediate payment required) would work.

Good luck.

[donsdetour]

so is this the zero feedback bidder on your expensive sold item???

We all do start some were for sure:

but this is looking to be risky....

Just saying...

[mtgraves7984]

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@donsdetour wrote:

so is this the zero feedback bidder on your expensive sold item???

We all do start some were for sure:

but this is looking to be risky....

Just saying...

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@donsdetour 

My feelings exactly. But @gateway_flippz didn't ask about that. Now that it's come up... I'd not do it, either.

[klhmdg]

Im wondering if this is a system issue or app issue?

I sent an offer in the message and buyer was able to buy that way.

Same buyer same item. It just makes no sense and makes me wonder how many "Sales" I lost because eBays system is saying i dont ship there.

[velvet@ebay]

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@gateway_flippz wrote:

Recently I sold a $3000 item, but the buyer says he cant pay because a message pops up saying "Unfortunately this seller will not ship to your location".  This particular buyer tried 2 addresses one in Oregon and one in Colorado.   I've looked and I don't restrict any locations on my account.  I've messaged and called eBay and they gave me terrible advice that didn't work, and I have no clue what to do becuase this has never happened to me before in my 2 years of selling.

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@gateway_flippz This is an issue we're aware of and I've added your account to the ticket. I added @klhmdg as well since they said this happened to them too.  Hopefully they'll have a fix in place soon and in the meantime, we'd encourage you to give the creating a BIN listing a try as a workaround like @mtgraves7984 suggested. Thanks!  

[fab_finds4u]

Add his name to the blocked bidder exemption list.

Have him change to the classic site and then try to pay.

[vgdot]

Wasted so much of my own time trying to report this to incompetent robots.  eBay should compensate me for the time wasted.  I do hope you guys get around to looking at this some time in September, so I can finallly pay for the items I have purchased.