Shipping
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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Disgusted with sellers

I bought an item that listed a ring as 14k gold. It turns out it's .925 silver. I returned the item. I'm still waiting on my refund on that. I was told I have to wait an additional two days from the time the buyer gets the rings back before contactin...

User avatar by Explorer
  • 203 Views
  • 1 replies
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International label cancellation & refund

Listing stated I would ship International, but not thru global shipping. When printing the label this morning, it came up with the Erlanger, KY address so I went back in and changed to Int First Class ship and printed that label. I now see I was char...

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User avatar by Thrill-Seeker
  • 249 Views
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LATE SHIPPING

ON MAY 14 A BUYER ASK ME TO DELAY SHIPPING TILL MAY 25 WILL I GET A LATE SHIPPING FROM EBAY OR WILL IT BE OKAY SINCE I WAS ASK TO DELAY THE SHIPPING DATE AND ALSO I DON'T SEE A SHIPPING LABLE EXPIRATION DATE ON IT

how to refund a seller

I made a purchase and received the item with no issues, it arrived on time, works perfectly....then a couple days later I received an email from the seller stating that they found an issue with the item and that it didn't work properly so they we're ...

Resolved! Adding a second tracking number to a listing

Hello,One of my orders to USA are still on transit as shown in the tracking website (tracking number does not affiliate with eBay website). As eBay shows the order has to arrived approximately before 24.05.2021. Can I send another item to the buyer v...

Package Tracking

So I shipped a package to a buyer in California but when following the tracking on both eBay and usps.com, I find that the package has ended up in Philidelphia. I've opened a first-class inquiry, but I'm concerned it's lost. Is this common? What shou...

return parcels

I getting return parcels on the name of a person who does not stay at my address. what do I do with the parcels and how do I stop it. Someone please help!

Duplicate charge for shipping label

I had to print a second shipping label due to an address error and eBay charged me twice for the shipping label. How do I get the second charge removed? Going through the automated assistant was useless.

Excluded shipping locations question

I don't usually exclude Alaska or Hawaii from my shipping locations, but I have one item that I specifically want to exclude them from because it's "Free Shipping" and the cost to send to either of those states would be far more than my asking price....

User avatar by Guide
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Supplemental Service Fees UPS

Seems like UPS is going back and charging for oversize boxes. My latest eBay invoice had a bunch of supplemental service charges. It says next to all the charges "Weight: 36.0 L." I have been shipping a box 32x26x7 at 10 lb. I charge exactly what eBa...

Resolved! Seller hasn't shipped yet, Delivery guaranteed for tomorrow

I made a purchase that had the delivery date highlighted in Green indicating a guaranteed delivery date or so I assumed. I have messaged the buyer 3 times in the last 3 days to ask when he would ship the item to ensure I receive it by May 14th. I nev...

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