mam98031 • Volunteer Community Member • Buyer/Seller since 1999
The best way I can describe the conversation was "uninterested". The ebay CSR listened and repeated the same thing that there was no recourse and the buyer gets to keep the bike and the money.
There is a huge difference between the call center and actually chatting with Trinton as I suggested earlier. Trinton is far better trained and knowledgeable regarding the rules. But your choice. You can see if you can chat with him or not, your choice.
I disagree with the premise a few have made about the needs to fully educate yourself about all the ways you can get ripped off at ebay.
That is a bit of an over exaggeration. I don't think anyone said "fully educate yourself about all the ways you can get ripped off at Ebay". But many of us certainly said it is the responsibility of the seller to learn the selling rules. We are all held to them. New or seasoned sellers. Not knowing the rule is not an excuse or defense, just as if you break a law, the courts don't allow a defense of, well I didn't know that was a law.
The system encourages anyone - everyone - to list things for sale. It provides reassuring options such as listing an item as "no returns."
Yes it does. But no where does it say you can do or say anything you want as a seller and we will support you. This site has rules. They are here to protect buyers and sellers. Now most certainly I do not agree with all of them, but I always work within them as I plan on continueing to sell here.
If all purchases are guaranteed money back, then how can ebay provide a "no returns" option in the listing?
Because there are some item categories that can have a true No Return policy. But most of us [sellers] must meet or exceed the Money Back Guarantee [MGB].
The only logical answer if you think about it is that the option is designed to be deliberately misleading to the seller.
No, but you should at the minimum go through the New Seller screens / tutorial before selling. It can save you time, money and grief.
It's there to lull new sellers into a false sense of confidence. It costs ebay nothing.
I get it that you are really frustrated and upset. And I'm truely sorry this happened to your son. At the very least if he had of gone out and read the rules that govern a Request for Return, he could have avoided most of what happened here. But apparently he did not seek out any help when the buyer filed the RFR, for whatever reason your son had.
I'm sorry, but that answer is C**p.
Well no it isn't, you just don't like it. There is a difference.
ebay offers a "no return" option that they do not honor. Where do they make that clear when listing an item?
If Ebay had to list the rules on the listing form for every box you need to fill in, that would be one long listing form that would take way way too much time to get through. Many sellers here sell for a living. If we had to go through that kind of a form every time we needed to create a living, there would be a whole lot less listing on Ebay as no one would have that much time available to create listings.
A bike is expensive to ship. For an item that was not defective ebay has no justification to put the onus on the buyer to pay ~$150 to have it shipped back.
Yes, I know. That is a lot of money. I really do feel for your son having to eat these expenses.
The fact that he is 16 is irrelevant to ebay's actions in providing the bike for free.
Really. So if your son went out, bought a car on his own and it turned out to be a lemon, would that be his fault or the person that sold it to him? I know he is young, but as we have all had to learn, we must take responsibility for our actions or lack of action as the situation may require.
yes, they sent a single email stating he had 5 days to comply with their decision. But, the decision itself was wrong.
That doesn't mean you ignore it and hope it goes away. You must react and try to fix the issue before it goes so far that you can't.
It appears to me that you and your son had an idea of how this should have all gone. When it wasn't going the direction you felt it should, it all became Ebay's fault or the buyer's fault. You share no responsibility in the outcome of your son's actions or lack of actions. That just isn't how it works here or in life.
You wouldn't accept this in your normal life. You shouldn't accept it with ebay.
But this is Ebay. This is Ebay's site. If you are going to sell here you must abide by their rules. Like them or not. I can't say I like their position on returns, because I don't. But I do understand the policy and what happened to you and your son would not have happened to me because I do know the rules of the return system.
Why, for example, couldn't ebay provide the same shipping label that they provided for the seller to the uyer and deduct the shipping from his account once the bike was returned?
Who is "his account", would that be your son's account? Are you asking about the original shipping label when your son originally shipped the bike? Return shipping for a SNAD is ALWAYS paid for by the Seller. Ebay's rule is clear on this.
That would have been at least an attempt at fairness.
If you were they buyer, you wouldn't think so.
She was referring to the email her son received from the buyer wanting money to fix the bike. From what she said in the beginning, they wanted more money from her son than they even paid for the bike so they could fix it up more. Clearly against Ebay policy and I hope she can get Trinton to help them out a bit with this.
