Shipping

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Return item is stucked 4 weeks ago, seller ignores, NO HELP FROM SUPPORT!!!

Hello dear community, i have no idea what to do =(I've sent deffective item back to seller, but as treck info shows it been stuked in procedurial center for 4 weeks alredy. I asked seller to check out what's going on with postage twice, but he's igno...

Buyer is claiming SNAD because shoes didn't fit

Buyer is claiming: "There's something wrong with the item your buyer's received, so they'd like to return it." Reason: Doesn't match description or photos Comments: It is the narrow model “N” but your description doesn’t say it anywhere. It won’t fit...

no return policy

why select no returns if ebay is always going to make you refund the money?

Resolved! Internaional Tracking Carrier?

Hello, upon uploading an international tracking number, should a seller select the place of origin, or the country of destination as the postal carrier required by eBay? Any recommendations? Many Thanks

Cancelled my Return...if seller chooses to not send the item...am I out all this money...

So I'm super new to ebay...I bought an item for $350. Changed my mind and wanted to cancel the order. Messaged buyer and then put in a Return. Figured the seller could just cancel the order as nothing had shipped yet so I stopped my return...not know...

Item not received

Can smb help me to solve the problem?In April I ordered a coat from seller ${${}didustore. Didn`t receive it till now!!!I paid for it. And now I have NO COAT, NOR MONEY.Tried to connect to seller by e-mail, he answered once, then he disappeared. No a...

Insurance Claim For Damaged Item Returned to seller

I Sold an item to a buyer that was insured and was damaged it the mail. My Problem is that he sent it back to me with the mailing label because his PO said to send it to me to file the claim. So now I have the item and the package and yes, it was dam...

Am I forced to pay a restocking fee on a return if it wasn't specfied in the listing?

I recently bought a computer monitor on ebay and I didn't like it so I started a return. The seller accepted my return but wants to charge me a 30% restocking fee. The listing did not mention any restocking fee ANYWHERE in the listing. It just said.....

Buyer requested a refund but I dont have the funds

I recently sold some dog foodUsually when I recieve payment, the money goes to my PayPal account and it is put on holdHowever, the money was immediately ready for useI then used that money to pay off some billsWhen the buyer got the packages, they di...

Unable to ship from eBay & Paypal

Starting this weekend, I have been unable to ship from ebay or paypal to certain locations in Europe (UK and Romania in my case). UK keeps giving me a cryptic error about "unable to retrieve documents" for a simple 1st Class package. Romania doesn't ...

FedEx Smartpost Item Lost Claim

anyone with ‘current’ knowledge know where to start a FedEx Smartpost claim? there used to be a clickable link under ‘Manage paid and shipped orders’. Because eBay is considered the shipper it cannot be filed online at fedex.com. PLEASE only reply if...

Resolved! Ebay Buyer says they want to ship to a new address on his order

The buyer messages me after an hour of buying the item. I haven't shipped it out once I read from his situation. This is what he says, "Wow I'm happy I realized and wrote you as soon as I did. I made a error when I was placing my order, my laptop aut...

Resolved! As seller, a part got lost. How to handle?

I sold an item for around $100 on September 9. The buyer paid, and I shipped promptly. They received the item, but complained that a small part was missing. Sure enough, I found the part at home, it had been missed when I was packing the item. So I a...

Shipping item to Canada

I received a question from a potential buyer regarding how much it would be to ship my item to Canada. I have it listed as Buy It now/Free Shipping to US. I don't even see an option to add an international shipping fee. Can anyone help?

Resolved! How to send buyer a prepaid return label?

I missed a flaw that was hidden inside a pair of flannel lined jeans and I told the buyer that I would pay return shipping. Is there an easy approved way to do this through Ebay?I did think that I might be able to just print and pay for a second labe...