I am trying to find out where I can set up a return where I DO NOT pay the shipping because the buyer has failed to read and understand properly what the auction was for, it clearly states a set of trading cards, nowhere does it mention a box included. Plus, buyer is trash talking me in public by calling me a snake in the grass, when you have a new ebay user that cannot reaqd, how can this be my fault! Buyer left negative and I contacted ebay to open case, I know where that is going to end. However, while I am willing to send refund, I will not pay shipping charges as I clearly stated in description item was a set of cards, I added a picture of the box that the set was from as many other sellers do and did include pictures of cards from the set but clearly stated the auction was for a set of cards. I am looking for a contact to help with the refund as I clicked a link to proceed with a refund but cannot find a place to challenge the cost that ebay says I need to pay. TIA.
