eBay not recognizing "Delivered to Agent for Final Delivery" as delivered.

[wastingtime101]

In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page.

That is it used to until about 2-1/2 months ago. Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date.

I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?

Hey devon@ebay - can you get the shipping and/or seller hub teams working on this? If you need order numbers or screenshots to reference I can send an e-mail.

[senoritalambchop]

Yup, it is still not fixed!

Here is what i see on my sold item:

[sunny_ell]

Update, but not on the one from February 6 - it STILL says "Delivered to Agent for Final Delivery". So, I have 2 (including the February one) that went to Freight Forwarders in Portland, OR. 

Today, the 2nd one still says DTAFFD, see the pic. But... I got a positive feedback from the overseas buyer. So it was obviously delivered - right?!!

I don't think either one is going to change to actually "DELIVERED". 

HEY EBAY - this needs to be fixed!

This capture is from today, March 23, 2023

[wastingtime101]

Hey devon@ebay. As the delivery status still isn't fixed, what should sellers do when their funds are on hold as a result?

What advice should be given to @coloradogoldnuggets that posted in another thread:

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@coloradogoldnuggets wrote:

Just a question, I have many orders that have this status and the funds have not been released yet and it is still not recognized as delivered. I was just wondering when/if the funds will be released and is there a time frame for them being on a hold? Is it a month that they are on hold? Thank you in advance for any help you can provide. 

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Do they need to contact CS to get funds released?

Can you check with the shipping team on an ETA for the fix? Surely changing these orders to "available for pickup" is not the intended final result here.

[wastingtime101]

Hey devon@ebay - I'm pasting a screenshot of your post from another thread (with extra info removed for brevity).

The problem, as I'm sure you're aware, is neither buyer nor seller is seeing a "delivered" status. Can you confirm eBay is still working on getting this tech issue fixed?

[devon@ebay]

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@wastingtime101 wrote:

Hey devon@ebay - I'm pasting a screenshot of your post from another thread (with extra info removed for brevity).

The problem, as I'm sure you're aware, is neither buyer nor seller is seeing a "delivered" status. Can you confirm eBay is still working on getting this tech issue fixed?

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Hey @wastingtime101! Let me reach back out and see if there are any updates on this! 

[devon@ebay]

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@wastingtime101 wrote:

Hey devon@ebay - I'm pasting a screenshot of your post from another thread (with extra info removed for brevity).

The problem, as I'm sure you're aware, is neither buyer nor seller is seeing a "delivered" status. Can you confirm eBay is still working on getting this tech issue fixed?

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Hey @wastingtime101! I was able to get an update and this is what was shared:

“We were able to confirm with the Shipping team that there is a systems issue preventing status from showing as ‘Delivered’ for these shipments. Our team is working on correcting the issue, and we’ll update you once resolution is complete. Please know that sellers are protected as we do consider ‘Delivered to Agent for Final Delivery’ as delivered for INR claim adjudication.”

[wickedblackmantra01]

Hi there! I also have the same issue --

USPS tracking number 9405508205497765600138

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405508205497765600138 

Delivered to Agent for Final Delivery

SARASOTA, FL 34249 

It was marked as delivered on eBay but in USPS, and at the same time, it's not yet showing Out for Delivery. I feel like I'm not going to get this item anymore. Please help!

[wastingtime101]

Thanks devon@ebay. Good to hear eBay is still working on this.

[stuff4divas]

Thank u devon@ebay !! 😁

Now I can sleep soundly LOL

[devon@ebay]

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@stuff4divas wrote:

Thank u devon@ebay !! 😁

Now I can sleep soundly LOL

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@stuff4divas I am glad to assist on this 😃!

[wastingtime101]

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@wickedblackmantra01 wrote:

Hi there! I also have the same issue --

USPS tracking number 9405508205497765600138

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405508205497765600138 

Delivered to Agent for Final Delivery

SARASOTA, FL 34249 

It was marked as delivered on eBay but in USPS, and at the same time, it's not yet showing Out for Delivery. I feel like I'm not going to get this item anymore. Please help!

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You're registered in Philippines @wickedblackmantra01 so I'm assuming you had the package shipped to a freight forwarder. If that's the case then they would have just received your shipment yesterday and may or may not have forwarded it to you yet. It will take time for the shipment to move from the forwarder to you.

You need to speak with your freight forwarder and if the package doesn't arrive, address any claims with the forwarder. When you have a package reshipped through a forwarder you do not have any coverage through eBay for claims of non receipt or damage.

On the other hand, if you have moved and are physically located in Florida then you should call your local USPS office and/or speak with your mail carrier directly.

[iamalwaysright]

While I appreciate being protected in the aftermath, overall it'd be nice if this issue was resolved earlier on by just avoiding it altogether with a "delivered" status. I hope ebay and developers agree.

Currently dealing with these issues (that continue to rise and pile up) with a "damage control solution" requires more man power to deal with both on the seller's and ebay CS' end. It wastes more time and labor costs on ebay's end creating busy work. Let's try to not bleed anymore money thus increasing rates and PL costs to cover.

[soo_zen]

I see this is a known issue and is being worked on (for many months) but I'm going to pile on. I shipped two packages that are stuck in Delivered to Agent purgatory. I verified that USPS delivered them to the same ZIP Code as the buyers. I've sent messages to both buyers to verify they received the packages and they haven't responded. I'm a new seller on eBay and have spent more time worrying over these two shipments. I did everything right on my end to make sure the items were packaged safely and shipped quickly. How long will eBay hold on to my proceeds!

[iamalwaysright]

Pretty soon the mods here are going to lock up this thread for being too old before the issue even gets resolved.

[janet9988]

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@soo_zen wrote:

I see this is a known issue and is being worked on (for many months) but I'm going to pile on. I shipped two packages that are stuck in Delivered to Agent purgatory. I verified that USPS delivered them to the same ZIP Code as the buyers. I've sent messages to both buyers to verify they received the packages and they haven't responded. I'm a new seller on eBay and have spent more time worrying over these two shipments. I did everything right on my end to make sure the items were packaged safely and shipped quickly. How long will eBay hold on to my proceeds!

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You are new seller and ebay holds your funds even after delivery.

I can tell you right now that you are violating ebay policy by selling USED perfumes. Used [perfumes are not allowed to be sold on ebay.

Using the NEW without box to try to get around the policy is just asking for more trouble.

That could also get ebay to hold your funds longer.

https://www.ebay.com/help/policies/prohibited-restricted-items/cosmetics-policy?id=4290

Listings for used cosmetics, sponges, or applicators are not allowed.

Used cosmetics present health and safety concerns because the products and applicators used to apply them often come into direct contact with the body. This is why we generally don't allow them to be sold on eBay.

What is the policy?

• Listings for used cosmetics, sponges, or applicators are not allowed. This includes products such as skin moisturizers, sunscreens, perfumes, lipsticks, fingernail polishes, eye and facial makeup preparations, shampoos, permanent waves, hair colors, toothpastes, and deodorants
• Used cosmetic brushes can be sold but must be thoroughly cleaned
• Cosmetics, colognes, perfumes, and lotions must come in the original container
• Homemade cosmetics must comply with government regulations

Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Tip
Visit Seller Help - opens in new window or tab to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

Why does eBay have this policy?

We require sellers to follow all federal and state laws and regulations when listing on eBay. Because the sale of used cosmetics may be regulated or prohibited by law, or may cause harm to eBay or its members, we don't allow sellers to list these items.