Hi @monstersandwich . You choose your label format (printable label, QR code, or both) on the label purchase page before committing to purchase the label.
Are you using the classic website, the app, or the mobile website? I can offer more specific directions if you let me know which platform you're using to purchase labels.
That said, if you cannot print your current label, you can void it and purchase a new one.
-------
To reprint a label purchased through eBay (or download a copy of a QR code through the reprint function), go to this page, find the order and select Reprint from the Actions drop-down. The reprint option is available for 7 days.
To void a shipping label purchased through eBay, go to this page, find the order and select Void from the Actions drop-down. The void option is available for 5 days.
It takes between 2-4 weeks to receive a refund on an unused, voided label. You'll see the refund on your original source of payment (bank, credit card, eBay funds, etc) and the refund will appear in your account without an email notification.
Printed eBay Standard Envelope labels are non-refundable and cannot be voided.
eBay International Standard Delivery labels are not charged to your account until they are used, so there is no void option.
