eBay glitch when trying to void a USPS label

[smw3]

So I've seen all the threads about how to void a USPS label by going to Manage Shipping Labels then select "VOID" under "More Actions".  I've done this in the past on an older computer.

However I'm trying to do it again just now and something glitches when I click the VOID link.  It opens up a new tab in my browser that says "Buy Delivery on eBay" across the banner but it just stays totally blank.  No content appears nor does it appear that the browser is doing anything with this tab.  The URL for the new tab is https://gslblui.ebay.com/gslblui/new_label/cancel/50220900019

I can't think of or find reference to any other way to void this label for a refund.  Is anybody else having this problem?  Is it a temporary glitch in eBay's website or am I doing something wrong here?

Thanks,

smw3

[gumpoxwagon]

Having the same problem. I haven't had to void a label recently, but I never had an issue until today.

[silicon-valley-excess]

2/17/2020 6:31 PM

I am also having the exact same problem and they were all printed within 24 hours of trying to void them.

The shipping labels have errors and can't be used, but I can't void them either.

The information I found in USPS and PayPal was outdated and only referred me back to eBay and was no help.

All that happens is a new tab pops up labeled as "Buy delivery on eBay" and it is a blank page linked to:

https://gslblui.ebay.com/gslblui/new_label/cancel/(insert transaction #).

The item is still not voided after this happens..

[ntd2k]

Same here with the last 3 days.

[pirateplatypus]

Same, and I also checked that popups are not blocked in my settings.

[smw3]

It must have been a temporary glitch in eBay's system.  I gave it 24 hours then tried again just now and it works exactly like it should, page popped up asking my reason for cancellation and I was able to click right through.  We'll see in a few days if I get the refund but so far so good.

Thanks for all the responses by people having the same issue and I hope it's working for you now as well.