eBay downloading links to captchas instead of my shipping labels

[resting_kitsch_face]

For the past few days when I try to download a shipping label, a link to a captcha will often download instead. If I click it, it never actually loads. Anyone else having this problem?

[globalglam4you]

Did you find a solution to this problem, I have called e bay and they have not provided any solution to this. It keeps downloading CAPTCHA.html labels instead of the PDF. I have tried using different browsers, restarting my computer , everything. I even bought a new computer and is doing the same thing!!!

this is getting really frustrating and slowing down my work flow.

[globalglam4you]

Did you find a solution to this problem, I have called e bay and they have not provided any solution to this. It keeps downloading CAPTCHA.html labels instead of the PDF. I have tried using different browsers, restarting my computer , everything. I even bought a new computer and is doing the same thing!!!

this is getting really frustrating and slowing down my workflow.

[wastingtime101]

Hi @globalglam4you . This is a current tech error. Some sellers reported success working around it by:

- Using a different browser.

- Using bulk labels instead of single labels.

See if one of those options works for you and come back to let us know.

Which shipping service are you using? Based on your product I assume mostly, if not entirely, USPS Ground Advantage?

[globalglam4you]

Hello, 

Thank you for your response. Yes, I used chrome, microsoft edge, duckduck go, and same thing. One label will print out but for the next one it comes out as a catpcha. I used incognito and same thing.

USPS ground advantage is what I use mostly. I tried with bulk and same thing. 

No solution yet.

[elizabeth@ebay]

Hello everyone,

Thank you for reporting this. Would someone mind providing a screenshot of exactly what they are seeing (or not seeing) so we can get that over to our tech team? 

[dave67stang]

https://youtu.be/xBwBknuXHJU?si=DRInwBhYyI5zhBZD 
https://youtu.be/NwbiqCXHYaw?si=xET38uS-7yk6XQHE 

[wastingtime101]

Hey @dave67stang - do you get the same captcha link download when you use "reprint" or is it only happening right after you generate the label?

[dave67stang]

It happens at random on the first generation of a label and then everytime after on any new label generation and reprints. 

[cnc_universe]

We are experiencing the same problem. It's so frustrating. 

[cyclefarm]

Same problem here. After I print an eBay shipping label I download the label. The first one of the day always downloads as a pdf which is what I want. The next labels usually download as a captcha and I am unable to open the captcha labels. Using Microsoft Edge. I wonder if it's the tracking prevention settings in Edge?

[wastingtime101]

I doubt it's specific to a setting in Edge @cyclefarm since many sellers are reporting the issue with Chrome and other browsers.

My advice to sellers facing this issue:

Because everyone is reporting the first label of the day downloads fine but all labels after that download a captcha link, use bulk labels instead of single labels - that way your first download of the day will include all your labels in one shot and you can hopefully avoid the issue.

Another option is, at least for now, to purchase your labels from pirateship.com which will work for USPS and UPS. It will not work for eBay Standard Envelope or FedEx.

[carpartsmodules]

Just an update. This problem has been resolved for me. Everything works fine now. How is it going for you?

[dave67stang]

Seems to be working for me now too