Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Shipping to the EU, France & Germany with EIS

With the introduction of the new Package recycling laws in the EU, Germany & France if a buyer buys something from me and it is shipped through the EIS shipping program does the seller (me) need a LUCID number or is that eBay's responsibility since t...

Tracking shipments delays this week?

Some sellers started mentioning delays in tracking on eBay.So of course I decided to see my packages with tracking.I have an item that was supposed to be delivered yesterday Priority and per eBay it has not. And checking also with the USPS site it ha...

shipping wrong address

i sold a item and it was to puerto rico but when i go to buy label and print it say It was not possible to generate the label. This address was not found in this city....ive already tried to contact the buyer but no responce and there are no help iss...

Live Agent

My buyer was charged postage due by the USPS, almost double what they had already paid, and should not have been. How do I contact a live person at eBay, instead of the automated system that keeps telling me the same thing, not at all applicable to w...

Combining shipping for customers in ebays global program?

Is there a way to change the international shipping to one shipping charge in ebays global program? I know ebays fees are ridiculous for them already and they are trying to change my customers $18 for each item which is losing me tons of business. It...

how to contest shipping adjustment ??

been selling and shipping books for a very long time ... shipped a book recently and today got an underpaid "shipping adjustment" ... was a book I sent MEDIA MAIL in a padded ebay envelope .... really don't want an additional ~$3 charge ...

International orders - combine into 1 package?

Hello everyone! My understanding is that currently you cannot combine invoice/ship international orders sent through the eBay International Shipping program. However, what are your thoughts on putting both items in 1 package, to the eBay ship center?...

Adding insurance

Can I add insurance after I print a label

Priority mail vs USPS ground advantage

Curious to know if you ship Priority mail or USPS ground advantage? Why do you choose one over the other? I never use Priority because it costs more.

Buyers paranoid

It’s my first time ordering from eBay and I’ve ordered a nice zipup hoodie from a seller from the uk (I’m swedish). This seller is marked as a business seller and has pretty good feedback but isn’t responding to my messages. Now I’m paranoid that I m...

Resolved! shipping calculator different from actual USPS costs

Hi all -- it looks like this is a common thread but I haven't sold in a while and see that some things have changed, so I'm looking for help from more experienced ebayers. I just sold an item and used the shipping calculator in the listing, set up wi...

Resolved! Ebay erasing tracking history for Standard Envelope packages

I sell a lot of sports cards. I love the new ebay standard envelope shipping method except for when it doesn't work. In the last month or so I have had 3 different buyers open up a "Item not Received" case for cards they didn't receive. All three had...

Best estimating/shipping charge methods for to handle a single listing requiring multiple packages?

Casual ebay seller for past 25 years here.I know this has been asked in past, but I'm interested what sellers are doing now incase there were updates that I don't know about. Im going to being getting rid of some those "collectible"(LOL) figurines, s...

How do I get Global Shipping to combine a purchase of 4 items?

A buyer bought 4 separate items. She's in Spain and wants to pay. But, I can't send invoice. It's Global Shipping. I have Free shipping on my end. But, she wants the 4 shipped together and pay 1 Global Shipping. How can I make that happen? I can't do...

Resolved! Ebay/buyer gave the wrong address for shipping

I used ebay's shipping label to send an item I sold. Ive been tracking the order for delivery and received a message the address given for shipping may not be valid. What does that mean? What do I do? I can't contact Ebay - they don't respond to any ...