Like some other sellers here, my eBay Standard Envelopes tend to zip through USPS without issue, scanned end-to-end 99% of the time. I attribute my success with the service primarily to appropriate packing.
Recently a buyer expressed real concern over one of my ESE packages. They got a delivery alert in the morning and the scan was in a different city; they thought I mis-labeled their package. I had more in stock and the buyer purchased another before contacting me because they wanted to make sure they'd get the item if the first package was irretrievable.
I explained to the buyer how ESE gets scanned by sorting machinery, and the delivered scan occurred at the closest hub to their city. Said they'd probably get their package the next day, but if it didn't turn up by the end of the week to let me know and I'd take care of it.
Later that day the buyer messaged me to say their mail was delivered and there was the ESE they were waiting for, and they wanted me to ship the second order instead of canceling it because they liked the item and were happy with my service.
Thank you confusing ESE delivery scan for giving me a great customer service opportunity and generating another repeat customer. Love my repeat customers. 😁
