Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Does USPS have Ground Advantage boxes now?

I saw on the USPS home page a picture with a business owner and lots of Ground Advantage boxes. I thought, "Great! Perhaps I could use those boxes!" Yet those boxes are nowhere on the USPS site. I tried to contact USPS but there is no way to do so wi...

Filing damage claim when shipped through Ebay

Can someone please let me know how to file a damage claim for a package I shipped using a Ebay shipping label using Fedex?

Help me with ebay shipping calculator

I am new to ebay selling and now facing problem when choose to use ebay shipping calculator. it is showing in ship from country united states but i cant it. please help me how to change country name in ship from field in ebay shipping calculator

Package Sent to Buyer Arrived Damaged and Empty

I’ve been selling Lego minifigures and Lego accessories for the past year with little to no issues on the buyer’s end. Today I noticed a scathing review about a recent sale. The seller showed a picture of my bubble mailer with a hole at the bottom of...

shipping label weight is way off

Package on shipping label is 2-14 ounces the package is 6 lbs

User wants a refund/return for an item he purchased that is exactly what he purchased.

I sold a specific sports team jersey, color clearly listed as BLUE.Buyer waits until delivery & demands a return stating wrong item recieved.I explain to the buyer it is clearly listed as blue, and the team in question has never had a jersey in Black...

Resolved! Fedex Overcharging & Adding Weight to Package

Sold a comforter on March 30 for $29.99, and shipped it via FedEx on March 31st for $12.01. Package was 11 x 11 x 14 and weighted under 5 lbs. The package was delivered April 4th. On April 9th I got an e-mail saying FraudEx reported my package weighe...

Cost of USPS Ground Advantage shipping different today from yesterday

Yesterday, June 14th, through ebay shipping, I printed a USPS ground advantage shipping label for a 4 pound 10x10x8 package to zone 4. I paid $6.93. I even mentioned my surprise at how cheap it was to my helper. Today, June 15th, I needed a label for...

Return informed that it belongs to dangerous goods and refused to be accepted for transportation

My order was returned and sent back to the shipping company, but they refused to accept this damaged item as it is classified as dangerous goods. I want to know what to do, but I have sent countless emails to EIS without any response. Can anyone tell...

Shipping charges

Has Anyone experienced this? I sold a large picture and before I listed it I took it to my local UPS store to pack it, they finished it they measured in front of me and weighed it. It was 46"×56"×7" and weighed 27 lbs 8 oz, that how I listed it and s...

HOW TO GET REFUND FOR CANCELLED SHIPPING LABELS IF USPS DOES NOT REFUND.

I CANCELLED 3 SHIPPING LABELS I MISTAKENLY ORDERED ON E-BAY WHEN TRYING TO SHIP AN ITEM I SOLD. E-BAY SAYS IT MAY TAKE 21 DAYS FOR USPS TO APPROVE REFUND. WHAT HAPPENS IF THEY DON'T CREDIT MY ACCOUNT WITH THE AMOUNT? THE VIRTUAL ASSISTANT IS USELESS....

Resolved! Shipping for a chest of silver plate

I'm putting together a listing for a set of silver plate with a wood case and I'm trying to figure out the most cost effective shipping solution with tracking. I've been using USPS for nearly all my sales but for this it seems really pricey. The tota...

Shipping times

Most of my shipments go 1st class. I am getting feedback that deliveries are taking 10+ days with the worst 29 days. Is this happening to others?

Combined Shipping Profiles Help

I need some help, i'm trying to make a combined shipping rule but it's not working the way i wanted it to. I have two similar items in separate listings that I want to combine, i'm charging $6.99 shipping and i want it to make any additional items fr...

Resolved! UK person wants to buy but says the UK England is not available. How do I add it to my settings?

Ive sold to England in the past but I checked and I dont see the UK England in the list for the item I'm selling which is a vintage plane model.My settings show I'm set up to sell internationally.Ive gone thru all the other posts to see if Ive missed...