Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Questions About Combined Shipping

For the first time, today a buyer purchased three items and is requesting combined shipping. I've read posts on here and on a Facebook group, but I want to make sure I understand the procedure, as this is a new experience for me. Do I purchase a ship...

Resolved! Why is eBay International Shipping so outrageously expensive?

I've stopped buying from sellers using "eBay International Shipping" program because the shipping costs are astronomical and the one time I used it, the item bounced around for weeks before delivery was made. I've compared several listings and asked ...

Resolved! Am I crazy in thinking zone 6, shown below, is just WRONG?

Below are rates from our store to the customers in these zones when using eBay shipping. Have been told by eBay that what I have in the following chart is RIGHT. Am I the only one that thinks Zone 6 is an outlier and needs to be examined by the progr...

Resolved! Post Office shipping by Ground Advantage and now package is in transit forever - HELP!

My outbound package of 4lbs shipped via Ground Advantage, due to the buyer up to 5 days later. I shipped it out on Friday, October 24th from Old Zionsville, PA and it was due to buyer in Michigan by October 29th. Even if you factor in the weekend, it...

Cancel “used” label

Hello, I purchased a label through the app but when scanned at the post office they didn’t accept due to weight difference. The post office took the receipt back as it wasn’t used to ship. I purchased a new label and shipped with that. I can see 2 sh...

Excess shipping costs

anyone else having issues with excessive additional shipping fees purchased through eBay? I buy a label after entering correct dimensions and weight, then later I get charged additional shipping costs in excess of the original. I’ve disputed and have...

Need manual refund for unused shipping label

Hi, I bought a USPS shipping label on eBay but it was never used or scanned. The system rejected my cancellation request. Could you please help me with a manual refund? Order number: 25-13641-67950 Tracking number: 943460810624432919251 Label cost: $...

Extra postage

I've recently started buying sports cards on eBay and 3 times now I've had usps hit me for extra postage stating that the package "can't bend" so it can't be sent as first class mail for $1.32. The extra postage is $6.58 which often times more than d...

Effects of packages being marked delivered instead of received?

Welp, my carrier made the mistake of not switching the scanner over when picking up my packages today. Naturally this was immediately spotted by a customer. While I expect them to be delivered as normal, I'm wondering what the effects of this will be...

Resolved! Ebay not giving me enough shipping to cover media mail costs

Hi everyone. I am at my wits end. For about a year, ebay has not been giving me enough funds to cover shipping costs when someone buys something using media mail or priority mail. I have tried to call customer service and no matter what I do, the cal...

order # 06-13765-17413 seller could not be contacted ,I just want my money back. I never recived it

2025 $ 1 American silver Eagle 1 oz , order # 06-13765-17413 I never recived item, seller ID [Removed by Moderator] could not be contacted something was wrong.

Complete Newbie question on shipping

LArge Item most easily sold locally but buyer is not local. Do i estimate shipping costs or?

Watch out Sellers for buyer scammers who state their item was NOT delivered!

Beware of buyers who purchase high priced items, then state their item did not arrive. USPS was marked DELIVERED, but they still put in a claim. Ebay held my funds (over $2,000). I had lots of legwork to do to prove he received the coins. He filed th...

International Shipment dilemma

I'm in the US and I made a sale to a customer in England. I am enrolled in eIS so that is not the problem. The customer paid for USPS First-Class Package International. When I go to print my label I can choose eBay International Shipping or USPS Firs...

Resolved! International sellers are ALWAYS at fault for "Not Received Items"

I have been selling on Ebay since 2004 under different business names. The problem I see with shipping a package to an international buyer using 1st Class International Parcel is that there is no way to track this item. If someone buys something and ...