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delivery to wrong address

I ordered a neo bar light from a seller in China.  My order has my correct name and address in Shipping Info. section.  Supposed to be delivered 12/23 but was notified it was coming early.  Received "Delivered" notification on 12/9.  My shipping address is in WA state, the delivered to address is Lake Forest, CA.  Fed Ex is no help, just confirmed what I already knew from tracking info.  Ebay auto assistant NO HELP!  Just kept telling me your package was delivered.  I went thru the help process online, selected the item I needed help with, they contacted the seller (so they say) and the only response (automated, I'm sure) was "your package was delivered"  I KNOW THAT, BUT DELIVERED TO THE WRONG ADDRESS. How can I actually talk to someone at EBAY???  So frustrated as this is a special gift for my son. 

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delivery to wrong address

Is it possible Lake Forest California is where the item is incoming from China and then will be going to Washington State? Maybe a hub in California.

 

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delivery to wrong address

If tracking shows it was delivered to a different zip code, open a return for 'not received'. 

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