damaged item

[goodiesnoldies]

hello, i sold an item and when i went to package it to ship i noticed a chip. i emailed the buyer offering to cancel or ship it anyway and they have not answered. it has been several days. should i ship it now or cancel the transaction?

[stuff4divas]

I would cancel. You run the risk of a return for item not as described 

[silverstatetreasureboxes]

Yes I would agree and cancel this sale due to damage. Send a message thru ebay and politely explain the situation and if you have another item like it snap a pic and offer that to them. If you were to ship this chipped item chances are it will arrive with more damage to it. Good luck!

[johnrj1226]

Unless  the buyer agrees to cancel  the transaction you will receive a defect on your selling account if you go a head and cancel the transaction.  That is not the end of the world unless you already have some.  The defect will go away eventually.

I cancelled an order for a similar reason and wore my "Scarlet Letter" for a year.  But  felt I did the right thing and Life Is Still Good.

It is  you call on what to do.