Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Return created by buyer

Hi eBay communityI'm Sharon and I need some advise on this transaction.I had listed a 14k gold watch about a month ago. In my listing I stated that the watch was a quartz watch in good working condition but it only needed a new battery.. I originally...

new return policy

Maybe I've missed it but I cannot find anywhere what ebay is going to charge us for return postage. I've sold on here for 15 years. Between the managed payments and the return policies it's getting as bad as Amazon. Greedy asshats.

User avatar by Adventurer
  • 352 Views
  • 7 replies
  • 4 helpful

Wrong item shipped to another country

Hi, I pulled a brain fart and shipped a wrong high priced item to Canada. I shipped a wrong high value box of trading cards valued at $2000.00. I am working with the customer to get the wrong item back and ship the correct item to buyer. Shipping a r...

Ebay GSP size discrepency

I am trying to ship a box that is 31x7x26 and weighs 22lbs to Iceland from the USA. The shipping page, when not filled out says "27" in length and 84" in length and girth" When I enter my dimensions it says "We could not get a quote for this service ...

User avatar by Adventurer
  • 354 Views
  • 2 replies
  • 0 helpful

buyer cancel the payment

HI I have a problem with the buyer , she want to cancel the payment, but I have already pay the shipping label, my question, If I cancel it because the buyer ask me to doit, How I can take the payment for the shipping label, because this buyer have t...

Resolved! shipping cost

i want to print a shipping label for Fedex home and I keeping getting fedex express as cheaper. 75% off is this true? Never had this happen before. I printed the label now i'm afraid to use it.

Bad customer service

I purchased $26.99 10,000LM led and they sent me a wrong item 6,000LM led in a smashed box. When i wrote to them they only offered me a credit of $3 when the 6,000LM is around $16 what an insult. They never fixed my problem they finally yesterday sen...

Shipping amount discrepancy

I had a buyer buy 3 books each with 3.30 shipping cost. Ebay combined into one order at 5.24 total shipping. Is there a refund going to the buyer for the difference? I printed the order at 5.24 but the invoice shows 9.90.Thanks.

Why would a seller put a 2 lb. priority label on a small flat rate priority box? Is that even legal?

I purchased some items that had a suspiciously high shipping price, given how small and lightweight they were. The seller refused to answer my questions about her shipping methods, costs, and package weights, both before and after I paid her. Even wh...

Buyer just told me there's another package coming from me even though item was already delivered.

Basically the title. I sold an item to a customer and the transaction was smooth sailing, no issues there. The buyer just contacted me today asking if I sent him another item, as his email is tracking another package from me. The item number in the t...

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