Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Partial refund PayPal

I have issued a partial refund on PayPal to a buyer who received 4 items of which 2 broke on the way. I am not on the managed payments yet and have PayPal only, as a way to pay. She wants her refund put on her card and is saying she does not have Pay...

Printing a label

Now that I've had to switch to printing labels on ebay vs paypal, I can't find a way to not print the instructions along with the shipping label. I use sheets of labels so I'm wasting an entire sheet for just one label and end up with a zillion instr...

Resolved! Buyer abused returns and now MY money is held

A buyer changed their mind AFTER their item shipped. They haven't even received it, and they already opened a SNAD claim, so the return was approved. If that isn't bad enough, now my funds are being held so I cannot ship other items that were sold. M...

New scam being attempted by international buyers

Here is a new scam I am encountering with international buyers which has happened a few times.Order placed, item shipped. Before item is received, the buyer opens a "cancel / purchased by mistake" type of case.This particular example was opened +10 d...

Where is ebay seller protection from USPS delivery delays?

Again, or Still, USPS is running behind and where is ebay's SELLER protection? How is it buyers can leave feedback for items delayed by carriers and shown right in the tracking uploaded when buying ebay labels from day 1 of the sale. Most recently sh...

Does UPS Charge extra for residence ground,when shipping through Ebay?

Hi,I just packed an item and went to Ebay shipping.I saw that the price was slightly lower for UPS Ground than the quote for FedEx Home Delivery.I know that the FedEx Home Delivery already includes residence charge.There was only UPS Ground option sh...

Refund not working.

I'm trying to refund a buyer because the item was defected but everytime I try to refund them, I keep getting that the refund didn't go through and that to try again later or to contact Ebay. I've tried three times already to refund my buyer but I ke...

Ebay must do something about buyer abuse

I usually buy items on ebay and sold used phone when I purchased new ones without any issues. This time, I sold a Moncler jacket (I wore it only twice) for $540 after back and forth with the buyer. The buyer wanted a ivory. The jacket is ivory/beige....

Resolved! At what point in the buying process do I select the shipping method?

When I click "see details" on the shipping for the item that I'm planning to purchase, I see the following 2 lines: US 17.25 Expedited US Priority MailUS 13.74 Standard Fed Ex GroundThe default is $17.25 and I want to choose the $13.74 option. At wha...

Covid surge... will ebay bring back returns extensions??

I hope ebay recognizes this nation wide Covid surge. Here in Los Angeles, we are basically in lockdown again with curfews, mandated non essential business closures, and no more out outdoor dining. Does ebay have any plans to invoke the return window ...

Not recieving shipping money

I sold an item for 70.00. EBay sent me a notice that I received the shipping money as well which was 21.00 and some change but when I looked at what I have received ebay says i have 78.00 and some change in pending how do I get the funds for the ship...

Seller disappeared

Hy,I bought an item (Desktop Stationery Organizer Box Document File Book Holder Office Drawer Stand) from seller who disappeared (Nicht mehr bei eBay angemeldet)There is no option to contact him or get refound.What to do?

Using FedEX to ship your sold item in Ebay.

SELLER ALERT: I sold a number of items on Ebay and received my monthly invoice. I scratched my head regarding the fee amount. I could not figure out why it was so high. I figured I was overcharged by $60 for the month. I got on a chat with Ebay Rep a...

ebay STILL is messing with my shipping ETAs

Someone please tell me the logic to this ebay decision. I have a buyer who purchased on 11/19, Thursday. Their address is cross country, I'm in Calif. I have 1 day handling time. Yet the ETA ebay chose to show the buyer is 11/23... that means ebay ac...

HOW TO CONTINUE SELLING TO CANADA WHEN SHIPPING IS SO COSTLY

I have over the years sold items to Canadian buyers and enjoy doing so. How can I continue doing so when the cost of shipping is so costly? I had a buyer who bought a piece of jewelry but the cost of shipping was extremely high. The shipping $25.00. ...