eBay

zavill_0 · ‎05-08-2018

So I listed a pair of shoes for sale, some Jordan 4s KAWS. And I out in the description that I couldn't verify the authenticity of them which is why I had the listing at $65. The buyer asked for pictures at certain angles with my username attached in the pic, which I gladly did, I even told him the box was damaged. He said to ship them and send him more pictures, I didn't send more pictures but shipped them that morning. Now he says that he is sending me the shoes back, and is having me banned from eBay! I did everything that he asked for, he acknowledged that the box was damaged and still asked me to ship them out. Bc I had no returns accepted and complied with all his requests, do I have to accept the return and if so am I responsible for the cost?

tenbiksewingembroideryitems · ‎05-09-2018

So why is he returning them? Did he open a case?

Anyway, even if you have "no returns" the buyer can return the item under "not as described" which also includes non-receipt.

If they open a case of not as described then you will have to pay to ship them back and then fight with eBay for your money back for the shipping return or you can communicate with the buyer and try to get them to ship them back on their dime if you think you are right. If you click "accept the return" you are dead.

Sometimes, with the new returns policy of eBay, if they open a case they immediately get a return shipping label and you pay for it. Also when a case is open, your funds will be on hold until it is resolved.

Don't ask eBay to step in or you will lose.

lacemaker3 · ‎05-09-2018

@zavill_0 wrote:
... in the description that I couldn't verify the authenticity of them .... Bc I had no returns accepted and complied with all his requests, do I have to accept the return and if so am I responsible for the cost?

You don't have to accept the return, but you are responsible for the full refund even if you don't accept the return, and you have to pay for the return shipping if you want them back.

It is against the law to sell fakes. If the item is not genuine, then you can't sell it by law, and you can't list it on eBay by policy. It is against eBay policy to say that you don't know if they are authentic or not, because it is against the law to sell fakes.
If the buyer said they are fake, then they are covered by the eBay Money Back Guarantee, which over-rides your return policy. (If it were that easy to get out of the MBG, then nobody would buy anything on eBay.)
You need to resolve this issue yourself, don't make eBay get involved. If you let the buyer ask eBay to get involved, then you will get a defect on your selling account, and you won't get the FVF fees credited back to your account.
Bricks-and-Mortar retail stores can get away with selling items "as is, no returns" because their buyers can see and examine the items before they buy. Online buyers can't do that. Online buyers have to rely on the seller's description to be accurate. If the buyer says it's not accurate (e.g. if they say the item is counterfeit) then the buyer is protected by the MBG and is entitled to a refund.

q-equip · ‎05-09-2018

It really doesn't matter if you did everything right if Ebay gets involved they always side with the buyer every time. Ebay is terrible at protecting sellers.

luxgoods · ‎05-09-2018

I sell Clothing on Ebay. There is a large amount of Counterfeit Clothing on the market. Lacoste and Ralph Lauren are heavily counterfeited . My rule is if I have the slight feeling that the item may be counterfeit, then I will pass. It just isn't worth the time or aggravation.

downrightspecialkids · ‎05-09-2018

You couldn't verify authenticity, which means you should not have sold them. Ebay can ban you for selling fakes. If they are saying they want to return due to them being fake, you have no choice. If they want to return for a damaged box, you have to accept the return as well. You just need to hope they send you back the same shoes you sent out.