Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Conflicting messages-Simplified returns, not so simple

Okay- It sure would be nice to get an eBay rep to answer this so the first time it happens, I don't have to call CS and get three different answers. I'm reading first that if a seller offers free returns ALL categories qualify for 20%-50% holdback (p...

Resolved! Buyer Wants a Return After Not Reading Description

I listed this item as having issues and even included it in CAPS in the title, buyer even gave me an offer I accepted at $3.50 less.They want a return which will be fine and I’ll accept since they are ignoring my messages and only want a return, but ...

Buyer had wrong address, package returned, now what?

I sold an item, and shipped it out. It's a $30 item, shipping was $18 more from Michigan to Oregon. Buyer has no feedback other than mine. 2 days later, the buyer sent a message saying that Ebay hadn't changed his address, and didn't know what to do....

Free shipping on an item selling for $3.75

How can a U.S. Seller offer free shipping an a 1 lb book they are selling for $3.75. I want to do this.

borderlinx - I didn't get my parcel

One month ago I bought a watch in German Saturn on eBay using Borderlinx because I am from Poland. I still don't have my parcel and Borderlinx can't help me - what can I do? I lost my money I think Borderlinx lost or stole my parcel.

How to make a formal complaint against eBay

Hi everyone, I have had a very poor experience on eBay, which is a shame because I use it quite frequently. After buying a make-up product I realised was fake, I opened an item doesn't match description case, listed it was fake and gave my evidence. ...

Does this buyer really expect a refund on INR?

I just had a INR case opened by a buyer who said tracking showed his item was delivered yesterday but he never received it. He stated that he received THREE packages yesterday but mine wasn't one of them. I asked him if his mailbox may have been full...

MBG - No Replacement Option?

In a situation where an item arrives broken, didn't the MBG used to have an option to "Offer a Replacement"? If so, it is not there anymore, or I don't see how to correctly do a replacement so that I don't get dinged with a defect. It seems to me tha...

eBay Should Have "Show Cheapest Shipping" Option

Just throwing an idea out there, may have been discussed at one point, or not. I think it would be a useful feature to be able to show the cheapest shipping option for a package. For example, if I am shipping a large package from Wisconsin to Califor...

Shipping by USPS, UPS or Fedex?

I have a question to sellers who sell quiete expensive (like $200.00), small items. What is your favourite shipping? Priority Mail (or maybe there is someone brave who ship by First Class), also Express seems nice, UPS or Fedex? I mean which one is b...

Resolved! Free returns only showing up to 20 % restocking fee

Hi guys and gals, Help me out here. I updated some of our listings now to free returns. We never get returns on these items and would like to keep the little top rated plus discount and badge. But we don't get the options for the up to 50% restocking...

Help

Hello dear peronnel, I nead your help and one question - I sold MSI computer in Ebay.com autcion. My shipping price was ~ 40$ standard economy shipping, 22 days. Buyer bought, I send invoice for them, and now buyer would like to change shipping - Ext...

Shipping label scam

I bought an item from a seller and I received a shipping label stuck to an envelope.If I complain about item not being received,tracking shows the item was delivered!Seller keeps promising refund but no refund is ever going to be paid! What can I do ...

How can I recover a refund with no send-back that was due to poor shipment handling?

I sent a parcel to a customer for $X. The customer recieved the parcel in a damaged condition. They requested a refund. I refunded. I didn't want the damaged parcel sent back. I contacted the carrier, and they gave me a minimum refund, $Y, because I ...

Question about FVF on shipping

I recently was having some thoughts about selling my laptop on eBay. If I put a, let's say, $30 shipping fee on my laptop, while the listing price for the laptop is $1500, will eBay take 4% off the two prices combined ($1530) or 4% off $1500 and some...