@swiftshopper01 wrote:
I recently had a buyer that does not have her full mailing address listed (she lives in an apartment complex and does not have apartment number in her address). The item I shipped was returned to me and the buyer still wants it. She admits that her full address is not listed so I am wondering how do I charge for shipping and send it to her again.
It is the buyer’s responsibility to make sure that her/his address is correctly listed. You shipped the item to the address provided by the buyer and, due to the buyer providing an incomplete (making it incorrect) address, the item was returned to you. If this buyer wants the item then this buyer should provide the funds, in advance, with which to ship the item to her for a second time. So, if you choose to ship the item to this buyer for a second time, make her send the funds before you ship.
Since this buyer is not reliable, it might be beneficial to use signed-for shipping so that you know that the item was delivered and she cannot subsequently claim not to have received it.
I must admit that, if I were a seller (I am a buyer, not a seller), I would not trust this buyer as she should know her own address: if she wanted to receive an item that she purchased, she should check the listed shipping address when she makes the purchase as it is her responsibility to provide an accurate address to the seller so that she can receive the purchased item. Although it might sound odd for a buyer to state this, if I were the seller, I would refund the price of the item only (as you received the item), not the shipping fee as that has been used already, and block her from making future purchases — doing so would terminate this transaction and prevent future transactions with an irresponsible buyer.
It is reading about situations like this that makes me unwilling to sell on ebay or any other site online.
klhmdg • Volunteer Community Mentor
