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buyer made false claim on defective dvd

buyer claimed a dvd froze on him with 5 minutes left. stated in messages he used a computer, blu ray and PS4. I asked him to use a regular dvd player since it is a regular dvd. he refused and filed a return. I accepted and got it back and it plays flawlessy all the way through. Ebay said it is a remorse purchase but since i have item back what are my options? 

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Re: buyer made false claim on defective dvd

Refund
Message 2 of 4
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Re: buyer made false claim on defective dvd


@seider-0 wrote:

since i have item back what are my options? 


 

Refund then relist the item.

 

Have a great day.
Message 3 of 4
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Re: buyer made false claim on defective dvd

You have to refund. Why would you think there are other options? Refund the buyer, block the buyer and then relist!



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
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