Shipping

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Cannot Find Refund

I ordered a product with my Debit Card through PayPal. I was supposedly given a refund. The refund shows nowhere on my PayPal account or my bank account, although the original withdrawal does. The seller claims he sent it a week ago. Assuming he is t...

Seller in china wants to report me

Hi all, so I live in Australia and the seller lives in China. The seller sent me an item which was partially ripped so I uploaded a photo to the case, I won the case and got my refund of $200 for a return but a couple days later I recieved a message ...

Buyer wants to change address after purchase to a bordering zip code

A customer purchased an item from me and requested to change the shipping address to a zipcode in the same area (shipping cost is the same). How can I instruct him/her to do this, so that I am covered by eBay if anything goes wrong. As it stands, and...

"Free Local Pickup" Is Not "Free Shipping"

Why is this allowed when posting a listing?Why hasn't eBay added Free Local Pickup to their script?If a seller is not offering shipping, why then should their listing be allowed to show in results, when the "Free Shipping" filter is selected for sear...

censhorship

I created a long story about a recent transaction gone to the skids.. One you should all like to read, to fully understand what can happen to an honest seller of l5 years on here, one that would make your toes cur.l. I wrote it and it was "deleted". ...

How do i know what my buyer sees as the estimated arrival date?

I sold an item on 5-7. Shipped First Class Mail on 5-8. Arrived today 5-15. My customer is complaining at it says she was supposed to get it by 5-12. When i look at my current listing for one, if purchased today, it says will arrived between 5-18 and...

My return order is gone from the purchase history

I have set up a return order with the seller and shipped the item back, I can see the return order status in last two days indicated as 'in transit'. Today when I checked the return order is gone and I got no other information from Ebay, I'm not sure...

Tracking number without currier

Hello!It seems that I have big problem with intem that I bought here on ebay. When I bought this intem seller provided me with a tracking number that stated that this parcel should arrive to me till 14th of may. I patiently waited for some notificati...

Israel post sending an SMS when a package arrives?

I've heard from my friend that when your package arrives, it goes to the post office closest to your house and they send you an SMS telling you to come and pick it up. Is that why you put your phone number before checking out?

Missing links on new shipping page.

Can anyone enlighten me as to what ebay is trying to acheive with the new and improved UI, i.e. sellers hub, and now shipping page? I can see that it's a new coding langage that's meant to make a more cohesive experince between computers and mobile d...

Return requested - buyer mistake

Buyer filed a request for return because they ordered by mistake. My description was for 6” plates and they thought they were getting dinner sized plates (prob 10”) my auction states no returns i sent a message to the buyer letting them know I do not...

RETURNS AFTER MARCH 20, 2018: DEMISE OF SELLER PROTECTION

I have been a seller for close to 8 years in shoes/clothing. With the recent return changes I called CS in advance and asked in the event a return was opened as "INAD"/item not as described, would I be protected if the return reason was something cle...

Fraudulent returns no long escalated?

I've had a couple cases now I've had to call eBay on as they are stating as of March 18th if a buyer opens a SNAD trying to circumvent the the sellers return policy to return an item, ebay will no longer be stepping in, asking the buyer to return the...

Guest Order

My husband order something as a guest on Ebay. We did not get an email confirmation. I don't know how to find shipping information in such an instance. The item is for our business...