been waiting a month for a shipment from overseas, can I get a refund

[sea-4597]

Hi i purchased a higher end item from australia last month with an expected delivery date between june 10-20th.  however the item has yet to arrive and the last racking update is simply an arrival scan in australia over 3 weeks ago.   I contacted the seller and they said they can't do a cancel/refund since the item has already shipped, and i would have to wait to get the item send it back then get a refund through paypal.  this seems wrong to me but I am knew to this and a bit lost with the best way to proceed.  I just want my  item or my money back in a someh what reasonable time.  thanks for any help

[greekcretanshop]

mail and parcels posted by normal post take 1-2 months to arrive as no many flights available

usualy are shipped with cargo flights. patience

[coco9619]

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@sea-4597 wrote:

i purchased a higher end item from australia last month with an expected delivery date between june 10-20th.  however the item has yet to arrive and the last racking update is simply an arrival scan in australia over 3 weeks ago.

I am knew to this and a bit lost with the best way to proceed.  I just want my  item or my money back in a someh what reasonable time.  thanks for any help

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To the right of your item on your Purchases page, click More actions, then I didn't get it. Start and submit a refund request.

Then come back next Friday and click Ask eBay to step in to get your refund. If your item eventually arrives and it is exactly as described, you can still repay your seller.

I contacted the seller and they said they can't do a cancel/refund since the item has already shipped, and i would have to wait to get the item send it back then get a refund through paypal.

Your seller is wrong.

[unemployed_husky]

Expected delivery date by eBay is always 100% wrong. Never look at that. Due to coronavirus delays, many USPS International parcels that would normally go air mail, can't, because there are less passenger flights due to airport and airline closures. So with the customs facilities getting backed up, they are shipping parcels by ocean freighters, which can take a month or more. Then there is an extended time for customs to inspect and process packages, and with a lot of workers off the job due to the virus there is more delays there too. Also everyone is buying everything you can imagine online right now, so there is a massive load of parcels swamping the USPS.

You will not get an item from Australia to the USA in 3 weeks. I will figure it taking about 1 month or a month and a half wait. It will take about a month just to cross the ocean alone.

It took 2 months for me to get a DVD I bought from Canada back in April, that's how backed up the customs offices are.

[unemployed_husky]

coco9619, that is the wrong information and very incorrect procedure. Buyers like you are the exact reason why sellers are fed up with selling on eBay and dealing with buyers that do not understand how the postal system operates, that the eBay estimated shipping times are way off, or are aware of the fact the entire country is under a coronavirus quarantine and the entire postal system is severely backlogged and delayed.

The seller has shipped the item.  You wait for it to arrive. It can take 2-3 weeks to clear AU customs, another 1.5 months to go across the ocean, and then another 2-3 weeks to clear USA customs.  OP lives in California so this will take even longer.

Opening a INR case against a seller that has already shipped the item is severe abuse of the eBay system, and it will freeze the seller's entire PayPal account which prevents them from buying anything with PayPal and also selling anything else on eBay until the case is cleared.

[gregmadduxatl]

I received my package from Australia two days ago. I ordered it March 1st. Try to be patient. Things from overseas are taking longer but for me, Australia is the longest right now, always over two months.