Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS holding buyer's package at PO - what would you do?

A buyer bought something on 8/1 (Saturday). I printed the label the same day, straight out of Ebay's label program, and shipped it on 8/3 (Monday). On 8/11, I got a one-liner, "we are waiting, it was for the 7th!" I checked tracking and found it has ...

Ebay changing my shipping amount

I revised the invoice for combined shipping on 2 items with the correct amount for shipping. When the buyer paid the invoice, I noticed that the amount was incorrect. I checked the invoice again and the shipping amount had been changed to FREE. So I ...

USPS Delays....thanks eBay....

Greetings, Thank you eBay for your official response today addressing many of my concerns related to shipping defects as well as other USPS issues. Good job. Hope the follow through is what is stated. Regards

USPS delivery times

Curious if domestic USPS deliveries are taking longer to get to their destination.

To refund or to wait

Hello all, So here is my situation; on 5/10 I against my better judgment purchased from an eBay seller in China, I try not to purchase outside of the USA. To my surprise, I received my purchase quickly and it was better than I expected so I contacted...

I returned an item but no refund

I received a shipment (29. July 2020.) and I thought in the package is a diving watch that I bought (208€ ie. 223$..payment via Paypal) from at auction. The shipment was strangely light - my watch should be havy. When I opened the package inside it w...

Is this seller telling the truth?

I've opened up a return request for a faulty item that I've received, and the seller has offered to give me a partial refund if I keep it, but they're saying that the money is frozen until I cancel the return request. I've read that I cannot initiate...

Returned item sent to wrong address and no way to correct

We recently had a buyer who was obviously a scammer. He continually sent messages to offer less than we were asking for the item. Even making a second chance offer and then again offering less than what HE had offered during the bidding. They claimed...

Buyer Won Claim Accusing Me of Selling Counterfeit Item

A buyer accused me of selling a counterfeit item that I have been selling for 5 years. I've sold 250 of these items with positive feedback and no complaints. After four days Ebay forced me to issue a refund without having the buyer ship the item back...

Item not received

I purchased a water cooler back in May pd for it . supposed to be shipped and received by end of July . still not shipped. It was done on my son's account he's contacted seller with no response and no response from eBay . what do I do ???

Resolved! Report buyer ? - false claim item not as described

Upon recieving the buyers initial message claiming that he had an issue with *ONE* of the 58 items in the lot, I immediately offered to send some extra items similar to his purchase make up for the inconvenience, WHICH HE ACCEPTED. Now 48 hours later...

where do you get your boxes for shipping out packages?

I used to pick them up on the street when people threw them out but with Covid I'm not sure if thats safe. I see they're selling on Ebay. If anyone has additional info or a preferred method, I would greatly appreciate it. thanks

Ebay Return funds

So i had a request returned for a not working item, so i accepted it.I noticed that my paypal account was 30 dollars negative, so i looked into it and found that the money he had given me was put on "pending" (prior i had about 300 dollars there from...

BULK LABELS WONT GENERATE / PRINT

ANYONE HAVING THIS PROBLEM? HOW DO YOU FIX IT?

wrong return label from the eBay - cheaper cost label sent me

I requested return the goods and eBay sent me a return label.That label is USPS first class label, but USPS denied that return shipping due toreturn goods over the weight. First class accept only 16lbs but, return shipment 26 lbs.How can I contact eB...