a buyer claims items missing in a priority box that was shipped and insured. He waited 8 days

[chucklegirl]

a buyer claims items missing in a priority box that was shipped and insured. He waited 8 days to contact me. I sent a dispute to ebay but they closed it since the buyer filed a payment dispute outside of eBay about an order that was placed on Sep 23, 2021. This means the buyer has disputed a charge directly with their payment provider.

How do I proceed. Thank you

[fa_8305]

---

@chucklegirl wrote:

I sent a dispute to ebay

but they closed it since the buyer filed a payment dispute outside of eBay 

How do I proceed. Thank you

---

That payment dispute page: What options does it show on how to proceed?

And what type of dispute did you send to eBay @chucklegirl which they closed?

[simba6]

Your going to have to refund in full.  You can try and file a claim with the postal service. They will need to see the box.  Don't hold out too much hope to win that.  Was that a box just sealed with a peel and stick flap?  Those DO come unstuck, even worse in hot weather.

[chucklegirl]

buyer who may have been violating our policies

[chucklegirl]

I triple seal the priority box with shipping tape. The shipping includes up to 100.00. Why have insurance . Who files the insurance claim. One it leaves the postoffice, I cannot control what happens. The psiot office weighed the box at 6 lbs, 4 oz. The buyer claims all 20 video games were missing. 

[stainlessenginecovers]

You state you triple tape; who's to say you are telling the truth? Who's to prove what you say is actual. Nobody. 

Sellers sell; buyer are protected for ANY reason. 

Ebay is not your friend and not there for YOU to open disputes with. Disputes are for the buyer. 

Empty boxes are 1 of 3 things and all 3 of them.... you, as the seller, will have to eat. 

1.) Buyer is liar

2.) Post Office worker opened and stole

3.) Postal Insurance is for lost items; seldom is 'damaged' ever covered unless the buyer, the second they receive- either tell the postal carrier immediately or run to the Post Office and tell the clerk. Wait a few days; nothing will EVER happen. 

What you really want to know is 'how do I protect myself going forward?'

Answer: you don't; but 99% of the time, this does not happen. Put 2% of all sales in a cookie jar for just this reason. It's the typical 'shrink' (2%) of any brick and mortar store (shrink= stolen/missing merchandise at time of annual inventory). 

[chucklegirl]

I know its a reality check. But if the post office weighs the box at 6 lbs and the only thing the buyers said he received was a stylus, why have insurance added. The usps website :

Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

Since I have the proof, I will at least file a claim. Thanks for the feedback.

[orangehound]

Some random comments ...

---

This means the buyer has disputed a charge directly with their payment provider.

How do I proceed. Thank you

---

The only thing you can do is wait for the payment processor to make a decision.  But if the claim is "item not received" and tracking shows delivered,  there is a possibility that eBay will see that the item was delivered and protect you.  (Yes I know this is different from the empty box you described).

If the charge claims the item was misrepresented, then you are likely on the hook and will also have to pay a dispute charge.  More information is here:

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

---

I sent a dispute to ebay but they closed it since the buyer filed a payment dispute outside of eBay about an order that was placed on Sep 23, 2021.

---

I have never understood how it is ever to the advantage of a seller to open a dispute.    And, I've never seen a scenario where such a thing benefited a seller ... not to say it couldn't, but I've just not seen it.

---

The shipping includes up to 100.00. Why have insurance . Who files the insurance claim.

---

USPS insurance covers a lost package, and it covers a package damaged by USPS negligence (such as a crushed package or a ripped apart package) ... the insurance does not cover the most common losses:  (a) buyer/seller dishonesty, (b) package theft, or (c) damage due to g-forces such as the package contents breaking during a fall.

Insurance is for the seller, not the buyer.  So, the seller files the insurance claim.

---

Was that a box just sealed with a peel and stick flap? Those DO come unstuck, even worse in hot weather.

---

So true.  USPS self-seal boxes always should be taped.