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Wrong Item Returned

Buyer bought a doll for $19.50. My description didn't specify what the doll's head was stuffed with.

After receiving the doll the buyer sent me the following message. 

Buyer: "I wish to return the doll. Her head is not stuffed. It is made of hard foam. It is not stuffed." 

Me: "I'm so sorry you don't like the doll. Return it to me and I will issue a refund."

I just received a COMPLETELY DIFFERENT DOLL! 



Message 1 of 13
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12 REPLIES 12

Re: Wrong Item Returned

Welcome to eBay and eBay said OWELL
Message 2 of 13
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Re: Wrong Item Returned

they are scamming you likely and certainly I would not issue a refund till the right item was returned. For little good it may do I would call ebay right now and tell them that they sent you back the wrong item and let them send the buyer a message. May not do you any good but you have to give it a try. Ebay should be able to see a message sent by you to them stating wrong item was sent back. Good luck

Message 3 of 13
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Re: Wrong Item Returned

if the buyer opened a case to return, you should have the option (from what I remember) to confirm the return was the correct item returned and if not, you can deny or challenge.

 

Please correct me if wrong sellers. 

 

 

Message 4 of 13
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Re: Wrong Item Returned

The buyer never opened a case, just sent me a message. She just asked me to send the wrong doll back to her. Who pays shipping for that?

Message 5 of 13
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Re: Wrong Item Returned

had that happen only once in 20+ years
Message 6 of 13
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Re: Wrong Item Returned

i even called the local sheriff but they didnt do **bleep** ebay didnt do **bleep** i just wrote it off after a while
Message 7 of 13
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Re: Wrong Item Returned


@twobigfeet wrote:

The buyer never opened a case, just sent me a message. She just asked me to send the wrong doll back to her. Who pays shipping for that?


I would use the Help & Contact link at the top of your Seller Hub page and have ebay call you.  Best way to have a knowledgable representative call you and advise on how to handle the situation.

Message 8 of 13
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Re: Wrong Item Returned

Ahh, the old switch a roo.

Classic!

 

Message 9 of 13
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Re: Wrong Item Returned


@twobigfeet wrote:

The buyer never opened a case, just sent me a message. She just asked me to send the wrong doll back to her. Who pays shipping for that?


If they never opened a return case, and have not sent back the item you sent them, there is no reason for you to refund them.

 

Call Ebay and get it on record in case they do end up opening a return

 

It honestly doesnt sound like a scam, it sounds like they made a mistake, being no case was opened. Never attribute to malice that which can be attributed to stupidity

Message 10 of 13
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Re: Wrong Item Returned

Pluses:

The buyer acknowledges returning the wrong doll to you.

The buyer hasn't opened a case through eBay's systematic return request forum.

EBay, thus far, isn't involved in the arbitration of the matter.

 

Negatives:

The back and forth shipping of the doll depletes the profit of the doll, now and "most likely" the future.

"Most likely" the buyer will open a case in eBay's systematic return request forum. And, eBay will side with the buyer and, any and everything in the transaction that went wrong will be your fault.

The matter absorbs time and if you are a low volume seller on eBay, then it is most likely that, in the equation of your hourly wage, as in 50 cent an hour, that will be cut in half.   

 

Course of action: continue the arbitration with buyer and try to work something-out that will be beneficial to the both of you.

 

The bright side: there really isn’t a bright side, but the transaction is supporting the shipping industry and if the shipping is by USPS, then it is helping an entity that seems to stay in the red, as in net losses, as in the millions, the previous year and “most likely” this year.

 

I wish you the best.

 

Message 11 of 13
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Re: Wrong Item Returned


@mobley120 wrote:

Pluses:

The buyer acknowledges returning the wrong doll to you.

The buyer hasn't opened a case through eBay's systematic return request forum.

EBay, thus far, isn't involved in the arbitration of the matter.

 

Negatives:

The back and forth shipping of the doll depletes the profit of the doll, now and "most likely" the future.

"Most likely" the buyer will open a case in eBay's systematic return request forum. And, eBay will side with the buyer and, any and everything in the transaction that went wrong will be your fault.

The matter absorbs time and if you are a low volume seller on eBay, then it is most likely that, in the equation of your hourly wage, as in 50 cent an hour, that will be cut in half.   

 

Course of action: continue the arbitration with buyer and try to work something-out that will be beneficial to the both of you.

 

The bright side: there really isn’t a bright side, but the transaction is supporting the shipping industry and if the shipping is by USPS, then it is helping an entity that seems to stay in the red, as in net losses, as in the millions, the previous year and “most likely” this year.

 

I wish you the best.

 


 I missed the part about the buyer acknowledging they sent back the wrong one. In that case I agree with you.

 

As for the cost of shipping the wrong doll (each way) I would let the buyer know in advance it will be deducted from the refund amount

Message 12 of 13
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Re: Wrong Item Returned

I quite agree with you and I very much understand your reasoning, thus the best resolve is amid the arbitration between the buyer and the seller.

 

Now, as we work and try our best to be productive, well, things “at some point” will go wrong, but if we stand perfectly still and never do anything, nothing will ever go wrong, such if life.

 

The dollar amount in the referred matter, is really moot, there are no winners.

But for the sake of argument let’s increase the dollar amount by 3 digits of the inadvertently returned item, as to address responsibility, nothing more or nothing less... Cause and affect: The seller, therein their post, is noting an error within their listing. The buyer didn’t receive what they thought they were purchasing; the buyer wants to return the item. The seller accepts responsibility and accepts the return request, thus, in essence, is agreeing with the buyer and to the buyer's mentioned error in the seller's listing... The buyer inadvertently returns the wrong item and acknowledges that. So, inadvertently the wrong item was returned, "now, do note we increase the dollar value amount of that returned item for argumentative purposes," thus the question is what caused the buyer to make such a mistake and what caused the buyer to return their purchased item, to start with... In respect, it would be worthy to well document the item that was inadvertently returned. And, if the matter can’t be worked-out in arbitration, then the seller doesn’t have much of a choice, one way or the other, for if the returned item they received, is not the item they sold, then technically they  are responsible to return it to the sender, and if not, then it can open an ill door.

 

I have found on eBay, too much description can hurt, and too little description can hurt worse, either way, eBay puts the low volume seller in a pickle barrel  

Message 13 of 13
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