Will case with no resolution give me a defect?

[leareamc]

If a buyer opens up a case requesting a refund but it is due to a package being lost by USPS, will I get a defect if they do not escalate within 30 days and the case just closes without resolution? I called USPS and they are investigating. I have tried contacting the buyer(through the ebay case messages) and they have not responded to my last three updates, for about two weeks now. 

[johnrj1226]

@leareamc 

1.  Here is a link to the  eBay MBG (Money Back Guarantee)

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

2.  If the shipment  is consider lost  by the USPS you  should refund the buyer immediately.  As a  seller it is you obligation to get the package  delivered to the buyer and you (the seller) picked the carrier.  If the package  is insured,  you  need to file a  claim with the USPS.   Priority mail automatically receives $50 lost/damage coverage oe $100 if  you are a TRS seller.  On a lost package you should be  reimbursed  for the selling price of the  item and the price you paid for the shipping label (not the  price you buyer  paid for shipping & handling).

[tracdea1]

Tracking that shows delivered to the correct address is a case in your favor.