Negative feedback can be removed on the basis of several other 'gray areas' as well, which are not expressly policy-related. The following are examples of such:
- if a negative feedback comment shows something untrue, it is automatically removable...proof of the falsehood found within the substance of messages exchanged between buyer and seller as evidence of the buyer's false statement. *****Even if the negative feedback comment doesn't - in itself, reveal a falsehood, proof of a buyer stating untrue things in message exchange with a seller, is grounds for negative feedback comment removal.
- if negative feedback contains a comment stating a material fact of the transaction, shipping terms, or item description, which later proves inconsistent with the evidence of what any of those three things conveyed in the listing and "buyer experience", it can be removed.
- if, in general, the tenor of the negative feedback comment grossly exaggerates the nature of the buyer dissatisfaction, and sufficient proof this gross exaggeration exists, the comment can be removed.
- if the sum and substance of the negative feedback comment is inconsistent with the known facts of the "buyer experience", in a particular transaction wherein negative feedback results, the comment can be removed.
- if a buyer chose to refund a winning bidder, and instead sell the item per "second chance offer" to a lower bidder, and the original buyer leaves negative feedback, both the comment and negative feedback can be removed.
These are all real examples of how negative feedback can be removed. In all such potential instances above, comments are removed by action of customer service- however, in some cases, the negative feedback deduction can be upheld EVEN if the comment is removed.
