Why does Ebay make Seller refund full amount when item is lost by postal service?

[maltesemojo]

I sold a record to someone in Germany. The album has gone missing. Neiher ebay or paypal will take responsiblity for what ebay says is a bad upc / bar code on my preprinted mailing label from paypal. Instead of going to Germany as stated on the address, tracking has the record in the West Indies. The Buyer didnt buy a level of postal service that would provide international tracking. I believe ebay allows two months for an item to be delivered, after that I must give a full refund. So I am out the payment and the record. Totally unfair and unethical order from Ebay. 

Everyone takes a risk when using international shipping yet the Seller is forced to take the full brunt of the loss. OUTRAGEOUS.         

[penguins_dont_fly]

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@jujueye wrote:

 thanks for your response, but that does not quite address my question. The last tracking information on this package is in transit from the west Indies. Which is the wrong direction to Germany. When asked, eBay official told me yes I am responsible if the package is lost. Which is blatantly ridiculous and unfair. Everyone takes a risk even with tracking when they send a package. Yet eBay is demanding that I refund The buyer the full amount. Which will leave me high and dry. It’s on ethical and bordering on a moral.

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The buyer purchased an item and paid for shipping.

They did not get their item.

You chose the service, you shipped the item, the carrier is acting as YOUR proxy. It is YOUR responsibility to get the item to the customer.

Put your buyer hat on and look at this from the other side. If you didn't get an item that you paid for, what would you want to happen?