Why INR through Paypal but not ebay?

[willr666]

Buyer contacted me via ebay about an INR (it was in retail packaging but 'didn't work when they plugged it in (it is computer memory)), then he initates an INR through paypal -  anyway it's not a lot of money but I am wondering why he initated the INR through Paypal and not go through the ebay process?

Any insight would be appreciated.

thanks

Will

[missjen831]

He probably can’t figure how to file with eBay, since they redesigned the resolution center and help pages. When you try to open a case, you get sent to the help pages. 

[pburn]

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@willr666 wrote:

. . . I am wondering why he initated the INR through Paypal and not go through the ebay process?

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I'm wondering why the buyer initiated an INR in the first place, when s/he clearly received it? You do have proof of delivery, don't you?

[*coins]

To close the case...Go to the INR in PayPal, upload tracking that proves delivery, and then call PP and ask them to close it in your favor.

[missjen831]

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@pburn wrote:

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@willr666 wrote:

. . . I am wondering why he initated the INR through Paypal and not go through the ebay process?

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I'm wondering why the buyer initiated an INR in the first place, when s/he clearly received it? You do have proof of delivery, don't you?

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The OP may be using the wrong acronym? I think he meant SNAD 

[willr666]

I did use the wrong one - the ubiqutious "not as described."

Thanks for the info!

Will

[*coins]

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@missjen831 wrote:

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@pburn wrote:

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@willr666 wrote:

. . . I am wondering why he initated the INR through Paypal and not go through the ebay process?

---

I'm wondering why the buyer initiated an INR in the first place, when s/he clearly received it? You do have proof of delivery, don't you?

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The OP may be using the wrong acronym? I think he meant SNAD 

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Good point. I was wondering why a buyer would open an INR for an item that was not as described.