What should I do? Buyer says computer I shipped doesn't work

[riderrider]

Three months ago I posted my 8-year old Macbook and it sold for $600. The winner lives in Qatar, and I shipped it through the eBay international portal. Before posting the laptop, I fully tested it and installed a new OS -- it worked perfectly. I'm just an individual, not a company, so in my post, I did not check the box allowing refunds. I packaged it up very well and shipped it. A month ago, the winner emailed to say that the computer didn't work. He took it to a local repair shop and learned the graphics card was bad and it needed a new motherboard. In other words, it's a brick. Since the computer worked fine before I shipped it, something must have happened in transit. I feel bad for the guy, so I offered him $200. He refused it, saying he wants the $600, plus the $80 I never saw, but eBay charged for shipping. What should I do?

[donsdetour]

Have they opened a case?  What kind if they did??

Did you ship this through Global?

If so you need to contact them.

If you want your item back you will have to pay for it also, Note you may or may not get the original item back.

Make sure to put them on your blocked bidders list.

[myescape]

Marking no returns does not mean you may not have to refund.A not as described case takes it out of your return policy into ebay/paypal buyer protection policies(plus if buyer used a credit card their policies)

Buyer had 30 days from delivery with ebay buyer protectionIf he within that timeline?

If he paid with paypal he has that protection for 180 days from payment

[bonjourami]

You may not be a' company', but you are still responsible for everything you sell here.

[simba6 · Accepted solution]

If a not as described case gets filed, you will be refunding.  Never sell expensive over seas. Just too much risk.