Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Why don't all of my shipping options show for customers?

I'm hoping that maybe some eBay staff member might see this and send it along to the appropriate people. On listings that I have various options, they don't show all the time for customers. For instance if a first class package might get there close ...

Resolved! Do I have to refund shipping cost ?

someone bought a manual from me and immediately started a return.the auction was set to accept returns with buyer paying return shipping cost.Do I have to refund the shipping cost he paid for me to ship to him?cost was $20 plus $4 shipping.so do I ha...

Invalid address and not able to reach ebay representative.

Hello. This is a first for me. A customer with a new ebay account just purchased an item but their shipping address is invalid. I am unable to print a shipping label and cannot reach customer service. Am I held responsible if the item is not shipped ...

Resolved! What should I do? Buyer says computer I shipped doesn't work

Three months ago I posted my 8-year old Macbook and it sold for $600. The winner lives in Qatar, and I shipped it through the eBay international portal. Before posting the laptop, I fully tested it and installed a new OS -- it worked perfectly. I'm j...

UPS discounted rates

I'm new to Ebay and have sold a few things, large and small. I began to analyze my profits and was surprised to find that fees really affect my outcomes. I see that I need to maximize shipping options, as part of the solution. I usually use USPS Parc...

Known Site Issue

Anyone else having no luck in using managed payment funds to purchase shipping labels?I have funds available, but cannot use them to purchase labels after selling an item. I am told i must use my paypal account to purchase the labels although the buy...

Half page labels are now printing in full page

I use the Avery half page labels. I have the shipping instruction s turned off. Since Oct 2 2020, they are now printing in full page portrait orientation. The end result is a shipping label only but it takes up two labels. It is happening when I prin...

My item was removed and the seller is no longer registered

Hi, i purchased a 4 pc 18650 rechargable batteries with a charger on 10-1-20. They are supposed to come October 9 but i checked today to see how shipping went. It came to my suprise that the item was removed, the seller was no longer registered, and ...

Buyer paid with gift cards, says they didn't receive refund, scam?

I cancelled a transaction with a buyer because they purchases an expensive item and the address they used when they checked out was incorrect. Was missing "street" after the name and numbers, everything was lower case, and there were no spaces betwee...

Received Defect because USPS lost package and buyer wouldn't respond to my messages.

Long story short, I sold an item and shipped same day via USPS First Class around a month and a half ago. The item never made it to the final destination or wasn't scanned at the final destination (idk what happened to it). The buyer opened a claim s...

Resolved! Buyer demands refund for item sent in envelope with no tracking. Please advise.

A buyer has demanded a refund, writing in all caps to sound more threatening. They've opened a request. I ship out this item: https://www.ebay.com/itm/372673558043 I've written that there is no tracking number. I've also written that we aren't respon...

Upset with Return and eBay siding with new buyer

Had a new buyer with zero feedback con me and they got away with it. Buyer swapped out his old switch with my new switch and sent me his old switch saying it was defective. I reported the buyer to ebay. I took several pictures of side by side compari...

International USPS shipping choices

I always ship USPS International Priority and a couple of weeks ago that option was not available to select when I tried to print a label. There was only International express and flat rate choices. I called eBay and they said it was a bug in the sys...

Shipping method

I send my item from china. What is the best shipping method for me to choose from?

Fedex Seasonal Peak Surcharges

Not sure if Ebay sent anything out regarding Fedex adding surcharges to packages effective today. Has anyone heard if the surcharge is going to be the flat charge of $4.90 for Ground Services or will it be based on the Peeking Factor Percentage due t...