What's wrong with Fedex?Cost adjustment

[bb_parts_llc]

Today I received a notification about three parcels where Fedex has recalculated the cost.

The weight of my parcel was LESS than what I initially indicated and paid for. And Fedex charged me double the cost. 

I always specifically indicate not 3.2 lb, but 4, not 5.1 lb, but 6. Because eBay asks for it. The same i do for dimensions - not 1.2 inch, but 2 etc. 

I began to figure out what caused the shipping cost to double, because the dimensions were indicated correctly. I am providing you with screenshots showing what the additional charge was for. But can someone explain to me why they arose? Why do I indicate the correct sizes (and always with a margin), as Ebay asks, the client's address is known, and I receive double the shipping cost after the fact? Is your delivery calculator broken? This is destroying my business

[orangehound]

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@reclaimed_components wrote:

Yah, but I purchased the label through Ebay using those dimensions.  It should have been calculated correctly by Ebay.  I never would have chosen FedEx if it was going cost that much.  Ebay showed it being the lowest price so that's what I chose.  There was not warning about any upcharges.  That is unfair and very dishonest.

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I completely agree with you.  eBay has all the information that is needed to provide more accurate quoting of FedEx shipping, but they have failed at this simple task for 5 or more years.

Why?   We can only guess ... maybe eBay thinks sellers are responsible for knowing ... maybe it doesn't happen enough to prompt eBay to make it a priority ... maybe it is something sinister like FedEx bribing decision makers at eBay to hide true costs ... maybe it is just incompetent eBay management.

But, yeah, it is a deceptive marketing tactic.  I usually laugh when a seller threatens a class action lawsuit, but this is one that actually seems to me to have some possibility of success.

[bgt_masters_of_tiki_d]

Its bait and switch and likely illegal. A week or so ago I had an item that had the dimensions and weight pre-entered so the buyer paid the exact amount. When I went to print the label without changing anything it was more than $10 over the price the buyer paid, same weight, dimensions and service. Which is frustrating but its better than a month later getting a handful of "cost adjustments".  Can you imagine if sellers did that to buyers, there would be so many credit card chargebacks. 

[luxury*automotive]

I have 2 incorrect charges in the past few day so I'm not sure if a 3rd round of mass errors is happening or what. The last 2 times there was a notice but I haven't seen anything on my current issues. Both of my $30 upcharges show the right dimensions and weight with an upcharge that doesn't make any sense which is exactly what happened during the previous 2 rounds of issues.

[crnresalellc]

That is happening to me right now on June 12, 2024. Do they correct this? It shows my paid weight at 12.95 and Fed Ex weighted at 12.00 no issues with dimensions.  Yet they charged me an additional $32.12 for a total cost of $50.67. The other they stated my weight at 15.94 and FedEx at 15.90, dimensions were good. Charged me an additional $25.92 for a total of $38.45.  Both orders cost me an additional $58.05.  CS at Ebay said they used a dimensional weight. WHAT? Does Ebay not use the proper calculations?  Anyway, I have been mailing over 10 years on Ebay's program and NEVER had this happen until recently.  Hopefully it was a mistake.  I am really gun shy of ever using Fed Ex again.

[shaverbro]

This is a lie, waited 30 days, nothing happened after several calls.

Just got another bogus FedEx cost adjustment charge 6/26/2024

For exact size and weight I shipped at.

This should be criminal.

Time for a class action lawsuit.

[hpl_infinity]

Just happened to me. Only happened once in the 10 years or so since I’ve been selling on eBay. This is the second time, but it’s crazy.. I weighed the package to 5.25 pounds and bought a 6 Pound shipping label. 
Charges for my label was a little over $18. They claimed my package was 7 pounds and then charged me an underpayment of $33.85, bringing my total for the shipping label to around $52. How the hell are they going to charge 3x times the original price of the shipping label. That’s an astronomically crazy amount they charging. If it even was 7 lbs. Their scales must be totally uncalibrated. 

Seeing all the people in this forum, I swear they’re running some kind of scam, listing a lower price then charging 3x times the amount. It’s ridiculous.

[hpl_infinity]

Just happened to me. Only happened once in the 10 years or so since I’ve been selling on eBay. This is the second time, but it’s crazy.. I weighed the package to 5.25 pounds and bought a 6 Pound shipping label. 
Charges for my label was a little over $18. They claimed my package was 7 pounds and then charged me an underpayment of $33.85, bringing my total for the shipping label to around $52. How the hell are they going to charge 3x times the original price of the shipping label. That’s an astronomically crazy amount they charging. If it even was 7 lbs. Their scales must be totally uncalibrated. 

Seeing all the people in this forum, I swear they’re running some kind of scam, listing a lower price then charging 3x times the amount. It’s ridiculous.

definitely needs a class action suit… this is robbery.